• Group and Advance Sales Part Time Representative

    New York Botanical Garden (Bronx, NY)


    NYBG Job Description

    Title Reports to

     

    Part Time Grou p & Advance Sales Representative

     

    Director of Visitor Experience

     

    Group & Advance Sales Supervisor

     

    Basic Job Functions

     

    The Group & Advance Sales Representative is a temporary part-time position that supports the Group & Advance Sales business through customer service and administrative tasks.

     

    Specific Duties & Responsibilities

     

    + Provide exemplary customer service to all clients while ensuring revenue is maximized.

    + Answer Group Sales telephone lines and respond to email inquiries.

    + Sell adult group tickets to Tour Operators, Garden Clubs, and other related organizations.

    + Enter reservations into the ticketing system – send confirmation and invoice to client.

    + Collect and process payments – follow up on unpaid invoices.

    + Enforce all payment and cancellation policies – issue credits and refunds.

    + Assist with scheduling and confirming tour guides based on the needs of the client/group.

    + Meet and greet groups, review itinerary and Garden offerings.

    + Scheduling of group dining and provide catering form to the Garden’s caterer as required.

    + Oversee group sales events, coordinating with various departments for set-up and execution.

    + Help grow the business by assisting in outbound sales campaigns to past visitors and prospects.

    + Additional duties as assigned by management.

    Qualifications

    + Must be available to work weekend

    + High School diploma required; some college preferred

    + Excellent interpersonal and communication skills required; proven ability to maintain effective working relationships with all levels of management

    + Strong working knowledge of Microsoft Word and Excel required, knowledge of ticketing systems/and or database systems a plus.

    + Strong analytical, time management and organizational skills, attention to detail, and ability to manage multiple projects in a fast-paced, deadline-driven environment.

    + Previous customer service experience desired

    + A valid driver’s license is preferred.

    + Ability to move 30 lbs.

     

    Baseline Schedule: Weekends and 1-2 Weekdays

     

    Physical Demands and Work Environment

     

    Willingness and ability to work in a variety of weather conditions and be outdoors.

     

    Ability to sit and/or stand for long periods.

     

    Pay Rate: $19 per hour

     

    If you require an accommodation for any part of the application process, please notify the Human Resources department at [email protected] . EOE/BIPOC/F/Persons with disabilities/Veterans