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NYBG Job Description

Title Reports to

Part Time Grou p & Advance Sales Representative

Director of Visitor Experience

Group & Advance Sales Supervisor

Basic Job Functions

The Group & Advance Sales Representative is a temporary part-time position that supports the Group & Advance Sales business through customer service and administrative tasks.

Specific Duties & Responsibilities

+ Provide exemplary customer service to all clients while ensuring revenue is maximized.

+ Answer Group Sales telephone lines and respond to email inquiries.

+ Sell adult group tickets to Tour Operators, Garden Clubs, and other related organizations.

+ Enter reservations into the ticketing system – send confirmation and invoice to client.

+ Collect and process payments – follow up on unpaid invoices.

+ Enforce all payment and cancellation policies – issue credits and refunds.

+ Assist with scheduling and confirming tour guides based on the needs of the client/group.

+ Meet and greet groups, review itinerary and Garden offerings.

+ Scheduling of group dining and provide catering form to the Garden’s caterer as required.

+ Oversee group sales events, coordinating with various departments for set-up and execution.

+ Help grow the business by assisting in outbound sales campaigns to past visitors and prospects.

+ Additional duties as assigned by management.

Qualifications

+ Must be available to work weekend

+ High School diploma required; some college preferred

+ Excellent interpersonal and communication skills required; proven ability to maintain effective working relationships with all levels of management

+ Strong working knowledge of Microsoft Word and Excel required, knowledge of ticketing systems/and or database systems a plus.

+ Strong analytical, time management and organizational skills, attention to detail, and ability to manage multiple projects in a fast-paced, deadline-driven environment.

+ Previous customer service experience desired

+ A valid driver’s license is preferred.

+ Ability to move 30 lbs.

Baseline Schedule: Weekends and 1-2 Weekdays

Physical Demands and Work Environment

Willingness and ability to work in a variety of weather conditions and be outdoors.

Ability to sit and/or stand for long periods.

Pay Rate: $19 per hour

If you require an accommodation for any part of the application process, please notify the Human Resources department at [email protected] . EOE/BIPOC/F/Persons with disabilities/Veterans