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Job Description:

+ Skilled Voice/Data Communications Engineer to support and maintain secure voice and data communication systems for Department of Defense (DoD) operations.

+ The ideal candidate will have a deep understanding of Avaya Communication Manager or Avaya Aura systems, experience with COMSEC equipment, and proven expertise designing and maintaining telecommunications systems within secure environments.

+ A Secret clearance and active CompTIA Security+ certification are required.

+ Design, implement, and support voice and data telecommunications networks, ensuring interoperability and security across classified/unclassified environments.

+ Maintain, configure, and troubleshoot Avaya Communication Manager or Avaya Aura telephony systems.

+ Provide Tier II/III support for voice systems and collaborate with network and cybersecurity teams to isolate and resolve complex system issues.

+ Ensure telecommunications compliance with DoD cybersecurity standards and participate in Information Assurance (IA) and STIG implementation.

+ Manage, inventory, and maintain COMSEC equipment (e.g., Secure Terminal Equipment [STE], Secure Telephone Units [STU-III]).

+ Develop and maintain detailed system diagrams using MS Visio and maintain up-to-date technical documentation.

+ Participate in modernization and lifecycle management of voice and data infrastructure.

+ Interface with vendors, security teams, and government personnel to coordinate installation, maintenance, and upgrades of voice/data systems.

+ Support VoIP integration, Quality of Service (QoS), encryption protocols, and secure communications configurations.

Desired Skills and Competencies:

+ In-depth knowledge of Avaya VoIP architecture and protocols (SIP, H.323).

+ Familiarity with DoD Information Assurance standards, RMF compliance, and DISA STIG implementation for voice systems.

+ Experience in secure enclave environments (e.g., SIPRNet, NIPRNet).

+ Strong understanding of LAN/WAN networking concepts, including VLANs, QoS, and MPLS as they relate to voice/data integration.

+ Experience with telecommunications cabling standards (e.g., TIA/EIA).

+ Excellent technical writing and documentation skills.

+ Strong communication and interpersonal skills, with the ability to work independently or in a team setting.

+ Familiarity with other secure voice systems and communication platforms a plus.

Required Skills and Experiences:

+ Must be a U.S. citizen

+ A secret security clearance

+ 10+ years of directly related experience supporting Avaya Communications Manager/Aurora

OR

Bachelor’s degree in related discipline with 8+ years of equivalent experience

+ Two years supporting COMSEC equipment STE, STU Knowledge of MS Visio

Degree Requirements:

+ Bachelor's degree and a minimum of 8 years of relevant experience.

OR

10 years of experience.