"Alerted.org

Description

Responsibilities/Essential Functions:

End User Computing:

+ Oversee the corporate Microsoft Windows workstation fleet, including deployment, configuration, and lifecycle management using Microsoft Intune.

+ Manage software distribution, application packaging, patching, and endpoint security posture.

+ Ensure endpoints are compliant with company security standards and regulatory requirements.

+ Lead incident response and root cause analysis related to endpoint issues and serve as an escalation for support team incidents.

+ Administer and optimize the Microsoft 365 tenant, including Exchange Online, SharePoint, OneDrive, Teams, and other M365 collaboration tools.

+ Administer and manager the email security related platforms including Exchange Online Protection (EOP) within Defender and TrendMicro along with associated policies and tooling.

+ Partner with the Information Security team to enforce security standards and compliance policies in M365.

+ Ensure optimal performance and availability of M365 services and assist with licensing and usage reporting.

Identity & Employee Lifecycle:

+ Manage Active Directory (AD) and Microsoft Entra ID (formerly Azure AD), including directory synchronization, conditional access policy, and user access controls.

+ Implement and support Single Sign-On (SSO) solutions using Entra ID and SAML integrations with third-party applications.

+ Oversee identity lifecycle processes (joiner, mover, leaver) in coordination with HR, IT and business stakeholders.

+ Design and architect a cohesive employe lifecycle process using a suite of tools that could include AD, Entra ID, Service-Now, SailPoint Identity-Now, Ceridian Dayforce and Manage Engine as examples.

+ Drive automation and process improvement in identity and access management using scripting and integration tools.

Team Leadership:

+ Lead, mentor, and develop a team of engineers responsible for end user and identity platforms.

+ Prioritize work assignments, provide technical direction, and ensure high service quality.

+ Collaborate closely with HR, Security, IT Infrastructure, and Application teams to align IT services with business needs.

+ Develop and track key performance indicators (KPIs) and service level agreements (SLAs).

+ Manage vendor relationships, contracts, and support escalations.

Key Qualifications:

+ Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent work experience.

+ 8+ years of related experience in IT, with 3-5 years in leadership or management role.

+ Proven experience managing Microsoft Intune, Active Directory, Microsoft 365, and Entra ID.

+ Familiarity with SSO technologies and SAML protocols.

+ Proven experience with identity lifecycle automation.

+ Strong understanding of endpoint security, identity governance, and collaboration platforms.

+ Excellent communication, interpersonal, and stakeholder management skills.

Preferred:

+ Experience with PowerShell scripting for automation.

+ Experience in supporting IT infrastructure in a manufacturing environment.

+ Knowledge of Microsoft SCCM is a plus.

+ Relevant Microsoft certifications (e.g., MS-102, SC-300, AZ-104) is a plus.

+ Knowledge of ITIL frameworks and best practices.

+ Experience working in regulated environments or with compliance frameworks (e.g., SOX, HIPAA).

+ Customer Service Orientation: Proven ability to work closely with users and IT support teams to enhance customer satisfaction.

+ Problem-Solving Skills: Strong analytical and troubleshooting skills with a focus on root cause analysis and permanent solutions.

Working Environment/Safety Requirements:

+ Ensure necessary working environment and capabilities to effectively carry out responsibilities if working from a non-Vestis location (remote work).

+ Ability and willingness to handle work related issues during all hours of the day, every day of the week, understanding the responsibility of our organization’s requirement for 24/7 production support.

+ Ability, willingness, and flexibility to travel as needed for approved work purposes in accordance with project and management schedules.

License Requirements/Certifications:

+ Valid U.S. drivers license (for rental cars when applicable)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.