• SATS Technical Specialist

    BlackBox (Miami, FL)


    Short Description for Internal Candidates

     

    The SATS Technical Specialist plays a critical role in supporting the delivery and expansion of Shared Airport Tenant Services at Miami International Airport. This position is responsible for engaging with new and existing SATS customers to promote and sell services, coordinating infrastructure-related projects, and managing billing activities. The ideal candidate will have a strong technical background, excellent communication skills, and a customer-focused mindset.

     

    Description for Internal Candidates

    Responsibilities:

    + Promote SATS offerings to new and existing airport tenants.

    + Conduct site visits, presentations, and consultations to assess customer needs.

    + Prepare and deliver service proposals, quotes, and contracts.

    + Maintain strong relationships with tenants and ensure high levels of customer satisfaction.

    + Coordinate infrastructure-related projects including network installations, upgrades, and relocations.

    + Serve as the liaison between tenants, internal teams, and third-party vendors.

    + Track project milestones, manage timelines, and ensure successful delivery of services.

    + Document project scope, deliverables, and outcomes.

    + Manage SATS billing processes including service activation, invoicing, and reconciliation.

    + Collaborate with finance and accounting teams to ensure accurate and timely billing.

    + Maintain detailed records of service agreements, usage, and billing history.

    + Assist in the development of billing policies and procedures.

    Qualifications:

    + Associate or Bachelor’s degree in Information Technology, Telecommunications, Business Administration, or related field.

    + 3+ years of experience in technical sales, project coordination, or telecom service delivery.

    + Familiarity with airport operations and tenant services is a plus.

    + Strong organizational and multitasking skills.

    + Excellent written and verbal communication abilities.

    + Proficiency in Microsoft Office Suite and project management tools.

    Preferred Skills:

    + Experience with structured cabling, network infrastructure, and telecom systems.

    + Knowledge of billing systems and customer relationship management (CRM) platforms.

    + Ability to interpret technical drawings and service plans.

    + Bilingual (English/Spanish) preferred.

     

    Same Posting Description for Internal and External Candidates

     

    The SATS Technical Specialist plays a critical role in supporting the delivery and expansion of Shared Airport Tenant Services at Miami International Airport. This position is responsible for engaging with new and existing SATS customers to promote and sell services, coordinating infrastructure-related projects, and managing billing activities. The ideal candidate will have a strong technical background, excellent communication skills, and a customer-focused mindset.

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