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DESCRIPTION

As a **Van Operations & Key Services Specialist** for KeyMe Locksmiths, you will be a crucial part of our program. Your role involves working alongside a team of Sales Reps across various retail locations within your market. As a Van Operations & Key Services Specialist, you will be responsible for the travel, management, operation, and storage of the KeyMe Locksmiths van, as well as key duplication and programming services.

**Pay:** $40/hour

+ $30/hour with a $10/key sold incentive

RESPONSIBILITIES

+ **Leadership and Supervision**

+ Lead a team of brand ambassadors for activations.

+ Oversee all local staff, reporting team updates and issues to the Mosaic management team.

+ **Event Operations**

+ Manage set-up, tear down, and day-to-day operations of assets during events.

+ Ensure compliance with health and safety standards as per safety guidelines.

+ Provide key duplication and fob programming services at retail partner locations.

+ Operate KeyMe mobile equipment to cut keys and program key fobs to customer’s vehicles.

+ Troubleshoot issues with key cutting and programming hardware/software.

+ Ensure high-quality customer service and technical precision.

+ Maintain inventory of key blanks, fobs, and other supplies.

+ Document service calls and maintain accurate records.

+ **Relationship Building**

+ Build and maintain strong relationships with retailers, clients, and field teams.

+ Serve as the main point of contact for local retailers, staff, and client communications.

+ **Logistics and Inventory**

+ Track inventory in van and at regional storage locations, including product ordering and receiving.

+ Own and manage activations from start to finish, including logistical planning and duties.

+ **Reporting and Documentation**

+ Complete daily travel/driving logs.

+ Conduct daily cleaning and maintenance of vans and various equipment.

+ Provide daily field reporting to the Mosaic management team.

+ **Fleet Management**

+ Monitor the fleet’s condition, reporting damages and repairs required to the Mosaic management team.

QUALIFICATIONS

+ **Experience**

+ Previous experience in team leadership roles.

+ Ability to lead a team of brand ambassadors for activations.

+ Strong customer service and communication skills.

+ Ability to work independently and travel to different retail locations.

+ **Event Operations Skills**

+ Proficiency in managing set-up, tear-down, and day-to-day operations of assets during events.

+ Proficiency with vehicles and/or other technical trades.

+ **Communication and Relationship Building**

+ Excellent communication skills to serve as the main point of contact for local retailers, staff, and clients.

+ Ability to build and maintain strong relationships with retailers, clients, and field teams.

+ **Logistics and Organization**

+ Experience tracking inventory, including product ordering, and receiving.

+ **Health and Safety Awareness**

+ Understanding of health and safety standards as per safety guidelines.

+ Commitment to maintaining a high standard of cleanliness during all activations.

+ **Driving and Reporting**

+ Valid driver’s license and willingness to complete daily travel/driving logs.

+ **Adaptability and Ownership**

+ Flexibility to own and manage activations from start to finish, including logistical planning and duties.

+ **Technical Proficiency**

+ Comfort using company software for documentation and communication.

+ Experience with automotive key programming or locksmithing preferred.

+ Technical aptitude with mechanical and electronic systems preferred.

ABOUT US

Acosta, and its subsidiaries, is an Equal Opportunity Employer

**Job Category:** Administration

**Position Type:** Full time

**Business Unit:** Marketing

**Salary Range:** $40.00 - $40.00

**Company:** Mosaic Sales Solutions US Operating Co, LLC

**Req ID:** 11328