"Alerted.org

Customer Service Representative: In this position you will be the face representing our company culture. It is imperative that you are a friendly and positive person by nature. The Customer Service Representative position requires high-level customer service, communication, and organization. Must be able to interact with customers (over phone and face-to-face) to provide the highest level of communication throughout each transaction. Must have an extremely positive-friendly demeanor and enjoy working with the general public. * Serves customers by providing product and service information and resolving product and service problems. * Attracts potential customers by answering product and service questions and suggesting information about other products and services. * Maintains customer records by updating account information. * Resolves product or service problems by clarifying the customer’s complaint and selecting the most appropriate Manager to handle each situation. * Recommends potential products or services to management by collecting customer information and analyzing customer needs. * Contributes to team effort by accomplishing related results as needed. What We Offer: * Medical and Dental * 401K Plan * Paid time off and vacation * Growth opportunities * Paid Training * Employee vehicle purchase plans * Family owned and operated * Long term job security * Flexible Work Schedule * Discounts on products and services Qualifications / Skills: * Customer service * Quality focus * Problem solving * Phone skills * Listening * Resolving conflict * Analyzing information * Multi-tasking * No experience necessary/ will train the right candidates