• Complaint Analyst

    Aston Carter (Lebanon, TN)


    Complaint Analyst

    Job Description

    The position of Complaint Analyst is located in Lebanon, TN, within the Regulatory Compliance department. This temporary role focuses on evaluating post-market data from the field to make complaint determinations.

    Responsibilities

    + Review call log entries from the previous day to assess if the information meets the definition of an alleged complaint.

    + Open complaint records within the complaint management system based on data entered into the call log by customer experience.

    + Train customer experience team members on the process of entering data into the call log for accurate complaint determination.

    + Support and collaborate with other complaint analysts and investigators for administrative support as needed.

    + Participate in daily management meetings and report key metrics as required by senior management.

    Essential Skills

    - Strong computer proficiency, especially in Microsoft Excel and the full Microsoft Office suite.

     

    - Fast and accurate typing skills.

     

    - Excellent attention to detail.

     

    - Strong command of written and spoken English.

    - Preferred:

    - Experience handling medical device complaints.

     

    - Prior recall or complaint investigation experience.

     

    - 2–5 years of data entry experience.

     

    - Familiarity with regulatory environments and FDA reporting, Basic knowledge of computers.

    Additional Skills & Qualifications

    • Strong communication skills in English (Spanish a plus)

    • Critical thinking and decision making skills

    • Comfortable using Microsoft Office and learning new systems

    • Detail-oriented with strong organizational and multitasking abilities

    • Willingness to learn and grow in a structured, team-oriented environment

     

    The role is Hybrid 2-3 days onsite office environment, Monday through Friday from 8 am to 5 pm, with a 1-hour lunch break. The position offers an opportunity to assist with a project and potentially extend beyond six months or apply for a permanent role based on performance. Full-time employment cannot be guaranteed.

    Pay and Benefits

    The pay range for this position is $27.00 - $33.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Lebanon,TN.

     

    Application Deadline

     

    This position is anticipated to close on Sep 11, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.