• Operations Manager (Circle Line Cruises)

    ASM Global (New York, NY)


    POSITION: Operations Manager

     

    DEPARTMENT: Food & Beverage

     

    REPORTS TO: General Manager

     

    FLSA STATUS: Exempt

    LEGENDS & ASM GLOBAL

    Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

     

    Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

     

    ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

     

    Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment?Join us to make legends happen!

    THE VENUE

    Legends & ASM Global are proud to Partner with Circle Line Cruises, New York’s oldest provider of chartered sightseeing cruises, in delivering a premium hospitality experience to guests. In addition to daily cruises on six sailing vessels throughout the city, Circle Line hosts various special events cruises, including a New Year’s Eve and Fourth of July celebration and charters for private parties and events.

    THE ROLE

    The Operations Manager reports directly to the General Manager and is responsible for supporting all Food, Beverage & Merchandise operations of the venue.

    ESSENTIAL DUTES AND RESPONSIBILITIES

    + Responsible for overseeing front-of-house operations across six sailing vessels and one café within the venue.

    + Oversee a team of 150+ part time & seasonal employees

    + Oversee setup & breakdown of Special Events; reviewing details to align with client requests and ensure proper execution

    + Review BEO’s for chartered events & group sales as received, ensuring accuracy of orders delivered to guests

    + Ability to prioritize needs as attention may be required to multiple locations at once

    + Support General Manager in completing tasks assigned from the client’s Sales & Marketing teams

    + Maintain service standards by conducting ongoing evaluations and investigating customer concerns

    + Enforce consistent high quality of food preparation and service in accordance with DOH standards

    + Implement and maintain effective communication with the client and all employees

    + Ensure compliance with company service standards, inventory management, and cash handling procedures

    + Conduct physical audits of inventory and product, research and perform reconciliations

    + Responsible for monthly safety reporting and audits

    SUPERVISORY RESPONSIBILITIES

    + Directly supervise front of house employees in Operations (not limited to but including Front of House, Food & Beverage Managers, Warehouse Associates, & Culinary teams)

    + Carries out supervisory responsibilities in accordance with policies and applicable laws.

    + Responsibilities include interviewing, hiring, and training employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

    QUALIFICATIONS

    + To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION AND/OR EXPERIENCE

    + Bachelor’s degree in business, hospitality or related field. A combination of practical experience and education will be considered as an alternative.

    + Minimum of three years’ experience overseeing Food & Beverage operations and/or event management experience in a fast-paced environment

    + Must have or obtain NYC Food Protection Certificate

    SKILLS AND ABILITIES

    + Strong creative aptitude, interpersonal and analytical skills

    + Must work well in a fast paced, team-oriented environment

    + Ability to adapt to change daily

    + Organizational and planning skills, ability to prioritize and handles multiple tasks, as well as delegate effectively

    + Ability to take constructive criticism and change direction to suit operational needs

    + Ability to perform under pressure effectively while maintaining professionalism

    + Ability to work both traditional and non-traditional hours (nights, weekends, holidays) as required

    + Proficiency with data processing and Microsoft Office Suite applications

    + Knowledge & effective operations experience with retail POS

    COMPENSATION

    Competitive Salary range of $75,000 - $80,000 commensurate with experience and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

    WORKING CONDITIONS

    NOTE:

    The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

     

    Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.