• Manager, IT User Experience Design

    Tiffany & Co. (New York, NY)


    Position Overview

    As a Lead – IT User Experience Designer, you will be responsible for defining and executing the user experience strategy across Tiffany&Co.'s digital Client Development platforms, Internal systems & Mobile Apps, **both back-end and front-end**

     

    You will be an active **contributor** to the wider Tiffany &Co Digital Experience Design community, driving the design of intuitive, engaging experiences that embody the brand’s elegance.

     

    Based in New York/Paris this is a permanent, full-time position.

    Key Accountabilities

    Team Leadership & UX Strategy

    + Define and execute a user-centric UX strategy, ensuring seamless and engaging digital experiences.

    + Partner with cross-functional teams (IT, Digital, Retail, etc.) to align UX initiatives with business goals.

    + Advocate for human-centered design, embedding UX best practices across Tiffany&Co.’s digital ecosystem.

    + Foster a culture of creativity, collaboration, and excellence.

    + You will functionally report into the Digital Experience Design Director, where project and work priorities will be defined from within the Tiffany IT department.

    + Contribute to and support the maintenance of the Tiffany & Co. Digital Design System & help expand our digital style guides to new digital platforms.

    + Create high-fidelity mockups, prototypes, and interactive designs to effectively communicate design concepts to stakeholders and development teams.

    + Plan and lead UX workshops, design sprints, and ideation sessions with cross-functional teams.

    + Use facilitation techniques to drive alignment, problem-solving, and co-creation.

    + Engage stakeholders in user-centered methodologies, ensuring design decisions are informed by research and insights.

    + Present UX strategies, research findings, and design recommendations to executive leadership and key partners.

    User Research & Data-Driven Insights

    + Promote user research methodologies to inform design decisions.

    + Conduct qualitative research, including usability studies, A/B testing, and user interviews.

    + Leverage insights and analytics to optimize the digital customer journey.

    Design Execution & Digital Excellence

    + Adhere to Tiffany & Co.’s brand identity, digital accessibility standards (WCAG 2.2 AA), and platform guidelines.

    + Collaborate closely with developers, content strategists, and product teams to bring UX solutions to life.

    Required Qualifications

    + 10+ years of experience in UX Design, Product Design, or Digital Strategy.

    + Proven experience managing and mentoring UX/UI designers in a fast-paced environment.

    + Deep expertise in user-centered design, UX research methodologies, and design thinking.

    + Strong knowledge of design tools and a solid understanding of front-end technologies.

    + Excellent communication and stakeholder management skills.

    + A passion for luxury, digital innovation, and crafting world-class customer experiences.

    + Ability to work effectively in an Agile environment, balancing strategy with hands-on execution.

    Preferred Qualifications

    Fluent in English & French

     

    The hiring range for this position ranges from $148,325- $174,500. The salary offered will be dependent upon candidates’ relevant skills and experience

     

    Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. Creating an inclusive workplace and workforce where everyone belongs is at the core of our values. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

     

    We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.

     

    **Job Identification** : 61377

    **Job Category:** : Tech

    **Assignment Category** : Regular Full-time

    **Remote Positions** : Flexible

    **Professional Experience** : Minimum 5 Years

     

    Equal Opportunity Employer