"Alerted.org

Title: Technical Account Manager

Contract Duration: until Jan 2026

Contract Type: W2 under Staffing Supplier

Pay Rate: $60-65/h

Start Date: As soon as possible

Visa Sponsorship: Not provided

Executive Summary

We are seeking a strategic, resourceful, and high-performing Technical Account Manager to serve as a subject matter expert for integrated offerings and guide partners through new integration builds for our client's product and associated suite of APIs. In this role, you will work closely with merchants and integration partners to ensure seamless onboarding and successful platform integration. The ideal candidate is adept at collaborating with both technical and non-technical stakeholders, translating complex requirements into practical business solutions, and supporting partners throughout the integration lifecycle.

Key Responsibilities

+ Serve as a subject matter expert for integrated offerings, APIs, and webhooks

+ Guide partners through new integration builds, ensuring seamless onboarding onto client’s platform

+ Collaborate closely with merchants and integration partners, providing guidance and technical support throughout the integration process

+ Communicate effectively with both technical and non-technical stakeholders, translating complex technical requirements into clear, actionable business solutions

+ Troubleshoot integration issues using SQL and self-serve troubleshooting practices

+ Coordinate across cross-functional engineering, product, and operations teams to drive successful partnerships and integrations

+ Support project and/or program management activities, including planning sprints and managing tasks in JIRA

Skills & Qualifications

+ 3+ years’ experience translating technical concepts into business solutions

+ Strong technical knowledge of integrations, APIs, and webhooks

+ Hands-on working experience with SQL for troubleshooting

+ Experience with AI technologies a plus, but not required

+ Demonstrated ability to collaborate with external partners and drive successful outcomes

+ Proven experience in project and/or program management, including sprint planning

+ Familiarity with JIRA and agile development environments

+ Excellent written and verbal communication skills

+ Prior experience working in cross-functional engineering and operations teams

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Find what’s next with Kelly ® .

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.