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Now Hiring: Logistics Admin / Warehouse Administrative Assistant (Order Tracking)

**Location:** Franklin, MA

**Company:** New England Appliance Group

**Pay:** $25/hour

**Schedule:** Full-Time | Monday–Friday, 8:00 AM – 4:30 PM | Onsite

**Employment Type:** Direct Hire

Key Responsibilities and Requirements:

+ Order tracking

+ Review purchase orders

+ Investigating orders not received

+ Coordinating with warehouse to obtain updates on missing items

+ Willing to go between office and warehouse for role

+ Good customer service skills

+ Epicore or similar ERP experience

About the Opportunity:

Our client our **Member Services** team! We're seeking a highly organized and service-focused **Logistics Admin / Warehouse Administrative Assistant** to support our growing network of members and vendors.

This position is a key touchpoint between our internal team and our members. You’ll help track orders, maintain systems, and ensure accurate communication across multiple platforms. You’ll also support our Member Shows and key meetings throughout the year 1-2x per year

This is a great opportunity for someone who thrives in a fast-paced, team-driven environment, enjoys working with both individuals and businesses, and is passionate about customer/member service excellence.

Why this role?

+ Direct hire opportunity with long-term growth potential

+ Positive and collaborative small-office team environment

+ Hands-on training and exposure to multiple areas of the business

+ Access to company-wide events, shows, and industry networking

+ Comprehensive benefits package available

Key Responsibilities:

+ Communicate with members via phone and email (inbound & outbound)

+ Respond to daily member inquiries—volume varies

+ Manage order tracking, updates, and backorder cancellations

+ Assist with onboarding new members and maintaining accurate member data

+ Help prepare for and participate in Member Shows & Meetings

+ Maintain internal databases, product records, and promotional data reports

+ Coordinate with vendors and internal teams to ensure service excellence

+ General administrative support and cross-functional team assistance as needed

Qualifications:

+ High School Diploma or equivalent

+ 2+ years in customer or member service, logistics, Supply chain or administrative roles

+ Strong MS Office skills and familiarity with CRM systems

+ Exceptional organizational skills and high attention to detail

+ Strong communication skills (verbal and written)

+ Self-motivated, reliable, and team-oriented

+ Comfortable working in a small, collaborative office setting

A Typical Day May Include:

+ Answering and making calls to members to assist with order statuses and product availability

+ Managing spreadsheets and CRM data for accurate reporting

+ Supporting the Promotions & Member Services team with administrative tasks

+ Participating in prep work for upcoming trade shows or events

+ Collaborating across departments to ensure timely service for members

About the Team:

+ You’ll report to the **Senior Manager of Pricing, Promotions, & Member Services**

+ Work alongside a small but mighty Member Services team

+ Your role is opening due to **team growth and increased member demand**

Travel Details:

Some **travel is required** to support Member Shows and industry meetings (approx. 2–3 times per year). Travel includes event setup, member engagement, and administrative support during these events.

Ready to grow your career with a company that values your contributions, promotes from within, and believes in delivering excellence to its members?

Potential job titles: customer service, administrative assistant / logistics / supply chain coordinator

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

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Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.