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Overview

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This is a part-time position with a schedule of 25 hours per week.

We are looking to hire in our Middlesex County area, the flagship store is located at

2136 State Route 27

Edison, NJ, US, 08817

We offer a robust **Total Rewards Package** including, but not limited to:

+ **Paid Time Off**

+ **Employee discounts** on car rentals, car purchases and much more!

+ 401(k) retirement plan with company match and profit sharing

Responsibilities

+ Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

+ Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

+ Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

+ Meet and greet customers in a friendly and timely manner

+ Provide directions and general assistance

+ Assist to assess condition of rental upon return

+ Process returns, check-ins and exit kiosk transactions

+ Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

+ Understand and communicate rental terms and conditions, vehicle features and other services

+ May sell optional protection products, upgrades, fuel options and other additional equipment

+ Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

+ Clean vehicle interior and exterior by hand or by operating washing equipment when needed

+ Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

+ Perform miscellaneous and backup duties job-related duties as assigned

_Equal Opportunity Employer/Disability/Veterans_

Qualifications

+ Must be at least 18 years old

+ Must have at least 2 years of customer service experience OR 2 years of college experience

+ The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted US driver's license.

+ Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

+ Aside from religious observations, must be available to work 25 hours per week, including weekends

+ Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.

+ Must be able to read, write and speak English

New Jersey DMV Requirements:

First-time drivers or under 21 years old:

If you are a first-time driver or under age 21, you must complete the mandatory Graduated Driver License (https://www.state.nj.us/mvc/license/initiallicense.htm) (GDL) program requirements. New Jersey’s GDL program introduces driving privileges gradually to first-time drivers and individuals under the age of 21.

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.