• Student IT Consultant - Service Desk

    Auburn University (Auburn, AL)


    Position Details

    Position Information

    Requisition Number

     

    Stu04189P

     

    Home Org Name

     

    Office of Information Technology

     

    Division Name

     

    CIO Information Technology

    Position Title

    Student IT Consultant – Service Desk

     

    Working Title (if different from Position Title)

    Job Summary

    The Office of Information Technology Service Desk is seeking a student applicant to provide technical expertise and assistance to Auburn faculty, staff, students, incoming students, alumni, and retirees. This individual will provide Level One support to our constituents across campus. Student employees are under direct supervision of the full-time Service Desk staff.

    Essential Functions

    + Level One support for Auburn Information Technology resources including data network, wireless network, accounts, email, labs, software, printing services, cable TV, classroom support, telephone systems, web applications, and other Central IT services.

    + Incident tracking to assist with problem resolution, development of online support documentation, and IT planning.

    + Configuration of laptops, tablets, and cell phones for campus wireless and email systems.

    + Provide assistance to students living on campus with configuration of TV’s, gaming systems, and other streaming devices for campus Gamenet.

    + Assistance with Duo 2Factor registration, reactivation, and removal.

    + Ability to work independently.

     

    Why Work at Auburn?

    Minimum Qualifications

    + Must be a current Auburn University student.

    + Must maintain a minimum of a 2.0GPA .

    + Must be willing to work some evening shifts (Monday – Thursday, 5 pm – 10 pm).

    + Must be willing to work some Sunday shifts (5 pm – 10 pm).

    + Must be willing to work during the Summer semester.

    + Must be willing to work portions of the breaks between semesters (this includes Fall and Spring breaks, and part of Thanksgiving and Christmas breaks).

    Expectations:

    + Must understand that if hired, the student will be responsible for working the hours that they are scheduled or will ensure that their hours are covered if they are unable to work a scheduled shift.

    + Excellent oral and written communication skills.

    + Must be motivated, diligent, and hard-working.

    Preferred Qualifications

    Pay Rate

     

    $12.75/hour

     

    Work Hours

     

    10-20

    City position is located in:

    Auburn

    State position is located:

    Alabama

     

    Posting Detail Information

     

    Posting Date

     

    03/17/2025

     

    Closing Date

     

    Equal Opportunity Compliance Statement

     

    AUBURN UNIVERSITY IS ANAFFIRMATIVE ACTION /EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Affirmative Action/Equal Employment Opportunity (AA/EEO ) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit theirwebsite (https://auburn.edu/administration/tix-eeo/) to learn more.

     

    Special Instructions to Applicants

     

    Quick Link for Internal Postings

     

    https://www.auemployment.com/postings/51864

     

    Documents Needed to Apply

    Required Documents

    1. Resume

    2. Cover Letter

    Optional Documents

    1. Letter of Recommendation

    2. Other