• Student Client Service Representative

    Auburn University (Auburn, AL)


    Position Details

    Position Information

    Requisition Number

     

    Stu04414P

     

    Home Org Name

     

    Clinical Sciences

     

    Division Name

     

    College of Veterinary Medicine

    Position Title

    Student Client Service Representative

     

    Working Title (if different from Position Title)

    Job Summary

    + Responsible for clerical duties related to veterinary care and treatment

    + Processes invoices and payments

    + Direct incoming phone calls

    + Provide support to veterinary team

    + Processes clients’ animals for admission into and discharge out of Auburn University Veterinary Teaching Hospitals

     

    Hours will include after-hours and weekend shifts.

     

    Why should **YOU** consider student employment at Auburn University?

     

    + **Gain valuable work experience!** Student employmentallows you to explore different interests, identify strengths, and make informed decisions about your future career goals.

    + **Build your network!** Interacting with faculty, staff, and fellow students can lead to valuable connections and potential mentors.

    + **Make a difference.** Have the satisfaction of knowingYOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform.

    Essential Functions

    + Welcomes clients to the hospital, registers clients’ animals that are in need of medical attention and verifies client information and referring veterinarian.

    + Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient’s arrival.

    + Appropriately directs clients to areas within the clinic for animal care and continues to ensure client’s visit is successful.

    + Receives and screens telephone calls to include scheduling appointments.

    + Provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes.

    + Determines appropriate course of action, referral, or response.

    + Contacts clients to confirm appointments, providing clients any information or instructions needed prior to their appointment.

    + Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients.

    + Discharges clients in a timely and appropriate manner.

    + Ensures bill order is complete and has been verified by hospital auditors, ensures all medications have been given to the client.

    + Addresses any past accounts or financial follow-ups.

    + Confirms client does not have any further clinical questions.

    + Generates, analyzes, validates, and verifies, financial records in-house as well as prepares, records, and verifies daily deposits and cash reports for Bursar’s office.

    + Assist clinicians with patient examinations, simple treatments, and recording patient data under direct supervision when needed.

    + Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals.

     

    Why Work at Auburn?

     

    + **Life-Changing Impact** : Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.

    + **Culture of Excellence** : We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.

    + **We’re Here for You** : Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.

    + **Sweet Home Alabama** : The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.

    + **A Place for Everyone** : Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

     

    Ready to lead and shape the future of higher education? Apply today! War Eagle!

    Minimum Qualifications

    Currently enrolled undergraduate student at Auburn University

    Preferred Qualifications

    Medical Office Experience

     

    Pay Rate

     

    $11.00/hour

     

    Work Hours

     

    Up to 20 - Hours will include after-hours and weekend shifts.

    City position is located in:

    Auburn

    State position is located:

    Alabama

     

    Posting Detail Information

     

    Posting Date

     

    05/15/2025

     

    Closing Date

     

    10/15/2025

     

    Equal Opportunity Compliance Statement

     

    It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Equal Opportunity Compliance (EOC ) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit theirwebsite (https://auburn.edu/administration/tix-eeo/) to learn more.

     

    Special Instructions to Applicants

     

    Quick Link for Internal Postings

     

    https://www.auemployment.com/postings/53655

     

    Documents Needed to Apply

    Required Documents

    Optional Documents

    1. Resume

    2. Cover Letter

    3. Other