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*Location*: Hershey, PA * Department*: Consumer Relations * Summary of Role*: This role is the owner of Global Consumer Relations in operations, strategies, insights and value creation of the team. Leads stakeholder management and communications for internal (QRC, legal, Marketing, Supply Chain, Corp comms and security) and external stakeholders (including vendors and peer companies). Handles overall budget and drive operational efficiencies that may lead to dollar savings. This role also leads CR information oversight on operations and CR trends to connect and relate CR ops to key stakeholders and development of the team. * Role Responsibilities*: * Ensures day-to-day operations are done and performed per design (by internal teams and outsourced operators). Gets to drive excellent performance based on internal service level agreements and metrics target as well as identify gaps and opportunities and create solutions and identify CI and automation opportunities. Ensure continuous benchmarking of Hershey Global CR team with CPG and FMCG peer groups. * Champion insights into day-to-day operations across all channels of consumer contacts. Insights that lead to seeing strength and opportunities in operations. And understand insights in operations and trends that are impactful to key stakeholders. * Stakeholder Management – should be able to align and integrate CR operations to the needs PR, Legal, Supply Chain (QRC, Plant Ops, etc.), Commercial (Sales and Marketing), Corp Comm and others. * Consumer Relations Data – As the owner of CR data and CR Data Systems, must be able to operate and create measure that could help understand data quality and connection of CR data systems with other functions and systems (e.g. Master data, production, S/4, Quality reports, and others). * People management in terms of actual leading/influencing of teams, continuously raising bar of expectations, standards and capabilities as well as keeping team, partners and stakeholders engaged. * Desired knowledge, skills, and abilities*: * Seasoned operations and people leadership * Project management; CI; Automation and AI * Ability to deep dive into operations and step back to understanding the impact of operations to other cross functional teams and stakeholders * Minimum Education and Experience Requirements*: * Education – o Bachelor’s degree in Business, Communications, IT, or other related field * Experience – o At least 5 years of leadership experience in Consumer Relations, preferably for CPG (consumer packaged goods) or FMCG (fast-moving consumer goods) companies. #LI-TL1 #LI-Remote The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans. You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. You can request an accommodation via phone or email. To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to [email protected]. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.