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Customer Service Specialist

Seneca Falls, NY (http://maps.google.com/maps?q=2495+Bonadent+Dr+Seneca+Falls+NY+USA+13148)

Job Type

Full-time

Description

Building the company brand of Anterior & Complex Case Specialist is always the primary consideration. Primarily responsible for maintaining exceptional customer service for all BonaDent customers utilizing excellent, in-depth knowledge of BonaDent products, processes, and programs. Maintain and develop relationships with dentists and their staff in order to retain and grow sales.

Essential Functions:

+ Provide friendly, effective and efficient communication with customers to ensure customer satisfaction

+ Ensure timely resolution and proper documentation of customer issues

+ Develop relationships and be proactive with accounts

+ Develop understanding of BonaDent products and turnaround times

+ Keep sales and technical teams abreast of issues, concerns, and successes with important accounts

+ Provide timely feedback to manager in regards to issues involving customer satisfaction

+ Partner with technical staff and sales and marketing staff to exceed customer expectations

+ Follows BonaDent’s policies and procedures

Requirements

+ High level of knowledge of Microsoft Word, Excel, Outlook, and PowerPoint

+ Multi-tasking and organizational skills, with close attention to detail

+ Ability to learn new systems and processes quickly and effectively

+ Ability to cope effectively with deadlines

+ Must be able to maintain Confidentiality

+ Must demonstrate the ability to meet basic job requirements and carry out essential job functions

+ Must be able to communicate effectively and have the ability to work well with others

+ Must have the ability to organize and manage multiple priorities

+ Must possess basic computer skills and excellent telephone etiquette

+ Must be able to take and apply constructive feedback

Salary Description

$17.00- $20.00