• Director of Operations

    Marriott (Bozeman, MT)


    Additional Information

    **Job Number** 25140163

    **Job Category** Rooms & Guest Services Operations

    **Location** TownePlace Suites by Marriott Bozeman West, 3640 North 27th Avenue, Bozeman, Montana, United States, 59718VIEW ON MAP (https://www.google.com/maps?q=TownePlace%20Suites%20by%20Marriott%20Bozeman%20West%2C%203640%20North%2027th%20Avenue%2C%20Bozeman%2C%20Montana%2C%20United%20States%2C%2059718)

    **Schedule** Full Time

    **Located Remotely?** N

    **Position Type** Management

    **Additional Information:** This hotel is owned and operated by an independent franchisee, HHM Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

     

    Opportunity: Director of Operations

     

    Supervise and manage hotel departments and oversee hotel operations as directed.

     

    Potential Career Path

     

    General Manager – Area General Manager –Regional Director of Operations

    Essential Job Functions

    + Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

    + Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.

    + Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.

    + Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.

    + Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

    + Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash and tax.

    + Coordinate with corporate accounting department to oversee payroll functions.

    + Oversee and ensure internal audit standards are met.

    + Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.

    + Monitor and maintain the front office systems and equipment to ensure optimum performance.

    + Serve on the hotel’s safety committee.

    + Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

    + Follow sustainability guidelines and practices related to HHM’s EarthView program.

    + Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

    + Perform other duties as requested by management.

    Position Requirements

    + Associate or Bachelor’s degree preferred.

    + Intermediate knowledge of overall hotel operations.

     

    _This company is an equal opportunity employer._

     

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