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About the Role

We are seeking a dedicated Dispatcher – Life Safety/Security Communications Specialist to join a dynamic team supporting security, facility operations, and emergency response across domestic and international sites. This role is central to maintaining situational awareness and ensuring the safety of personnel and assets through effective communication and monitoring.

Key Responsibilities

+ Receive and dispatch emergency and non-emergency calls

+ Monitor access control systems, fire alarms, surveillance cameras, and critical system alerts

+ Handle general access issues (e.g., badge lockouts, building entry) and life safety incidents

+ Liaise with internal teams and external emergency services during incidents

+ Create and manage work orders using Corrigo

+ Utilize CAD systems for dispatch and incident reporting

+ Disseminate urgent messages via Critical Event Management platforms

+ Maintain certifications and complete required training programs

Typical Call Volume

+ ~10 general access calls per hour

+ ~3–5 life safety calls per month

Training & Certification

+ NECI public safety training (1 week)

+ Emergency Medical Dispatch (24 hours)

+ Public Safety Telecommunicator I (24 hours)

+ On-the-job coaching (4 weeks)

+ Full training duration: ~6 weeks; comfort level expected within 6–12 months

Qualifications

Must-Haves:

+ Experience as a 911 dispatcher or emergency medical dispatcher

+ Strong customer service or call center

+ Emergency management experience preferred

+ Excellent written and verbal communication skills

+ Punctuality and reliability

Soft Skills:

+ Ability to handle constructive feedback

+ Thick skin and resilience in high-pressure environments

Team & Culture

+ Team of ~40 professionals from diverse backgrounds (former police, EMTs, dispatchers)

+ Supportive and collaborative environment

+ Breaks: Two 30-minute breaks per shift + 10-minute breaks every 4 hours

Additional Perks

+ Shift differentials ranging from 8% to 15%

+ Opportunities for growth and development in emergency communications

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Trenton,NJ.

Application Deadline

This position is anticipated to close on Sep 12, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.