• Global Student Success Specialist (HEa)

    CUNY (Queens, NY)


    Global Student Success Specialist (HEa)

    POSITION DETAILS

    Reporting to the Executive Director of Queens College Global Programs, the Global Student Success Specialist will deliver post-admissions immigration services to newly admitted Global Student Success Program students and other international students. The candidate will serve as the Designated School Official (DSO), generate reports to track academic progress and report this information to campus stakeholders as well as the Department of Homeland Security (DHS) on a regular basis using the SEVIS web-based tracking system.

    Alongside the CUNY Title Overview, responsibilities for the position include but are not limited to:

    + Advise international students and their dependents and help them maintain lawful immigration status through continuous education on immigration regulations, policies and procedures.

    + Ensure institutional compliance with federal regulations by performing timely and accurate registration and reporting of all F-1 students to the government.

    + Verify and monitor tuition paid, residency, and academic progress to comply with State, College and Partner policies using a variety of resources, such as EAB and Excel.

    + Work closely with campus Finance to reconcile financial data for internal audits.

    + Provide training and guidance to campus partners on immigration regulations, international student advisement, employment and intercultural education concerns.

    + Process immigration documents for program extensions, transfers, employment authorization and a variety of other documents required to help students maintain F-1 status.

    + Other duties as assigned.

    QUALIFICATIONS

    Bachelor’s degree and four years’ related experience required.

    Preferred Qualifications:

    + Experience with SEVIS, F-1 immigration systems and work, including previous work as a DSO.

    + Prior experience in higher education, especially work related to student services.

    + Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

    + Computer and technology skills, proficiency with Excel and Outlook

    CUNY TITLE OVERVIEW

    Participates in the daily coordination of academic and administrative activities of a College's specialized academic program under management direction.

     

    - Supports program development, student service delivery, outcome evaluation and instructor/student recruitment, enrollment, and retention.

     

    - Recommends, implements and evaluates strategies to expand program offerings

     

    - Prepares analytical and statistical reports for management

     

    - Develops and maintains relationships with various College offices to improve student and faculty services

     

    - Serves as resource expert regarding program policies and procedures

     

    - Oversees office recordkeeping; manages updates of program web and print materials

     

    - May supervise office operations and/or department budget

     

    - Performs related duties as assigned.

     

    Job Title Name: Academic Program Specialist

    CUNY TITLE

    Higher Education Assistant

    FLSA

    Exempt

    COMPENSATION AND BENEFITS

    Salary ranges from $61,831 - $70,815 commensurate with education and experience.

     

    CUNY’s benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefit from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

     

    CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will increase by approximately 9.54% with an additional increase of 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

    HOW TO APPLY

    If you are viewing this job posting on any website other than CUNYfirst, please follow the instructions below:

    - Go to cuny.jobs

     

    - In the box under "job title/ keyword", enter "30608"

     

    - Click on "Global Student Success Specialist (HEa) "

     

    - Click on the "Apply Now" button and follow the instructions.

     

    Please note that the candidates must upload a cover letter describing related qualifications and experience and their resume in any of the following formats: .doc, .docx, or .pdf format.

     

    **Please use a simple name for the document that you uploaded, for example: JDoeResume. Documents with long names cannot be parsed by the application system.

    CLOSING DATE

    10/28/2025

    JOB SEARCH CATEGORY

    CUNY Job Posting: Managerial/Professional

    EQUAL EMPLOYMENT OPPORTUNITY

    CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

     

    Job ID

     

    30608

     

    Location

     

    Queens College