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Parking Operations Field Supervisor

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Parking Operations Field Supervisor

Salary

$57,228.00 - $88,775.00 Annually

Location

Durham, NC

Job Type

Full time with benefits

Job Number

25-05550

Department

Transportation

Opening Date

08/20/2025

Closing Date

9/17/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Position Description

Work, Serve, Thrive. With the City of Durham.

Advance in your career while making a real difference in the community you serve.

Hiring Salary: $57,288.00 -$69,552.00

Work Days/Hours: 11:00 am - 8:00 pm Monday through Friday, varies according to Special Event Schedule

The Transportation Department (https://durhamnc.gov/1002/transportation) plans, builds, and maintains a safe and vibrant multi-modal transportation network that supports safety, mobility, and environmental sustainability to provide a superior quality of life for our residents, businesses, and visitors. If you're interested in helping bring innovative, community-focused transportation solutions to our community while growing in your career, come to Durham!

Position devoted to managing the City’s parking facilities, parking enforcement activities, customer service, facility and equipment maintenance, and security. Incumbents provide first-level direct supervision to parking facility maintenance and repair activities or parking enforcement and revenue collection activities.

The employee will be responsible for supervising assigned staff, to including planning, assigning, and evaluating work; participating in projects and performing the most complex work of those supervised; plans and manages events; troubleshooting issues; responding to emergency requests; purchasing supplies and equipment; writing equipment specifications; preparing reports and maintaining records. Incumbents supervise paraprofessional, technical, and/or enforcement staff, to include conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures

Duties/Responsibilities

+ Supervises parking facility maintenance and repair, parking enforcement, revenue collection, special event support, and related operations; supervises staff including planning, assigning, and evaluating work; conducts safety and related meetings and training; ensures adequate staffing levels; and ensures compliance with applicable regulations, policies, and procedures.

+ Assists with project coordination; manages parking for special events; troubleshoots complex and/or escalated operational and customer service issues; monitors contractor and staff operations; researches and estimates project costs; ensures staff coverage; and responds to emergency requests.

+ Assists with procurement and budget preparation; monitors and tracks supplies and expenditures; reviews equipment and material requests; researches and compiles material and cost information; compiles and reviews equipment specification information; requests quotes from vendors; and purchases supplies and equipment.

+ Prepares, maintains, and/or reviews reports, records, and other documents; updates, maintains and reviews databases; reviews work and the work others for accuracy, completeness, and compliance with applicable policies and procedures.

+ Coordinates with vendors, contractors, and City departments and external agencies to facilitate projects and/or events.

+ Supervising staff engaged in parking enforcement and special event support including daily scheduling. Managing events, and ensuring field coverage.

+ Maintaining statistics and compiling records and reports.

+ Coordinating with vendors involved in parking enforcement.

Minimum Qualifications & Experience

+ Associate’s degree or equivalent in business or public administration or a related field.

+ Three (3) years of parking enforcement experience.

Additional Preferred Skills

+ Proficient in MS Office applications

+ Excellent written and oral communication skills

+ Proficient in preparing reports, maintaining records, and completing forms accurately and on time

Benefits – General Full-Time Employees

+ 12-13 paid holidays per year

+ 13 standard work days of vacation per year

+ 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement

+ 2 weeks paid military leave per year

+ Medical, dental, vision, and supplemental life insurance plans

+ State and City retirement plans

+ Short and long term disability plans

+ Paid temporary disability leave for specified conditions

+ City contribution of 13.6% into the N.C. State Retirement System

+ Paid funeral leave

+ Employee Assistance Program - personal and family counseling

+ Paid life insurance equal to annual salary

+ 48 hours for volunteer work each year*

+ 4 hours parental leave each year

+ Workman's Compensation Insurance

+ 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

+ 401(k) retirement plan (5.0% of salary)

+ State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

+ 401(k) retirement plan (5.0% of salary)

+ State retirement plan effective first day of the month following date of hire

+ Health insurance effective first day of the month following date of hire

+ Dental and life insurance, after one year of service

+ Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01

Where did you first hear about this opportunity?

+ City of Durham Website

+ Walk in

+ Job fair

+ Employee referral

+ Professional organization ***Please list the organization in "other" box below***

+ Internet posting ***Please list the specific web site in the "other" box below***

+ Craig's List

+ Facebook

+ LinkedIn

+ GlassDoor

+ governmentjobs.com

+ Monster.com

+ Indeed.com

+ Employment Security Commission

+ Magazine/Newspaper

+ Other

02

If you listed "other" above please give specific web site, organization, or publication.

03

Please select your highest level of COMPLETED education.

+ Less than a High School Diploma or Equivalent (GED, HiSET, TASC)

+ High School Diploma or Equivalent (GED, HiSET, TASC)

+ Associates Degree

+ Bachelor's Degree

+ Master's Degree

+ Doctoral Degree (PhD, Juris Doctorate)

04

How many years of related parking enforcement experience do you have?

+ No related experience

+ Less than 1 year of related experience

+ 1 year but less than 3 years of related experience

+ 3 years but less than 7 years of related experience

+ 7 or more years of related experience

05

Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire).

+ I have a valid, unrestricted NC driver's license.

+ I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.

+ I do not have a valid, unrestricted driver's license.

06

How would you rate your written and oral communication skills?

+ Poor

+ Average

+ Above Average

+ Excellent

07

How would you rate your level of ability to complete forms, prepare reports and maintain records?

+ No experience

+ Beginner level

+ Intermediate level

+ Advanced level

+ Expert level

08

How would you rate your experience level with computer office applications such as Email, Excel, Word, and PowerPoint?

+ No experience

+ Beginner level

+ Intermediate level

+ Advanced level

+ Expert level

Required Question