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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

+ As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.

+ The End User Compute Domain refers to the area within Information Technology that focuses on engineering, management, and support of the hardware and software utilized by our team members for their daily job functions and for being more productive. This domain encompasses all productivity tool capabilities as well as end-user devices. This includes all telephony functions (Unified Communications), Audio Visual (meeting room experience), Desktop & Printer engineering, surveillance systems, as well as Productivity and collaboration tools (Email, Teams, SharePoint, Onedrive, etc.).

What you'll do

_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._

+ Document technical work, products, and processes (e.g., code, scripts, workflows) according to organizational standards and best practices, ensuring clear, accessible documentation for ongoing and future work.

+ Perform root cause analysis on failures of services or systems maintained by your squad, identifying underlying issues, and prescribing detailed action items to mitigate future recurrence and improve system stability.

+ Ensure the security and availability of services and systems, prioritizing the closure of open vulnerabilities, conducting regular security audits, and ensuring systems are compliant with security standards and industry best practices.

+ Serve as the primary liaison for camera and video management systems, overseeing commissioning, maintenance, troubleshooting, and coordinating installations with project managers and end users to ensure system reliability and performance.

+ Collaborate with network engineering teams to design, implement, and maintain video network infrastructure, ensuring optimized camera system design, smooth installations, and efficient performance across multiple platforms.

+ Implement and manage email security solutions including spam filtering, encryption systems, and other protective protocols, while providing ongoing technical support for SharePoint and email security issues in cloud-based environments.

+ Provide technical support for SharePoint and Microsoft services, troubleshooting issues, integrating SharePoint with third-party systems and enterprise applications, and automating business processes using PowerApps and SharePoint Designer (SPFx).

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

+ Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

+ 3+ years of experience designing, developing, implementing and supporting large-scale solutions in production environments

Preferred Qualifications- Education & Prior Job Experience

+ Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

+ Airline Industry experience

Skills, Licenses & Certifications

+ Basic skills in network troubleshooting and configuration: Troubleshoot and configure network settings to support audio-visual systems, including familiarity with AVB (Audio Video Bridging), DANTE (Digital Audio Network Through Ethernet), and JPEG 2K video streaming technologies. Strong knowledge of video transport protocols and compression technologies

+ Proficiency in scripting, automation, development and developer tools (E.g. Bash, PowerShell, Python, Git/Github, VSCode, C#, .NET, JavaScript, TypeScript,).

+ Strong knowledge of operating systems, networking principles, and security protocols (TLS, SSL).

+ Relevant CompTIA (Network+, Server+, Security+) or Microsoft Certification, a plus.

+ Strong understanding of email protocols (SMTP, IMAP, POP3) and email security technologies (DLP, anti-phishing solutions, encryption methods).

+ Knowledge of DNS records relevant to email configuration (SPF, DKIM, DMARC).

+ Strong knowledge of Microsoft 365 services, including Teams, SharePoint, OneDrive, and Exchange.

+ Proficiency in working with Microsoft Graph API, REST APIs, and Power Platform for custom integrations.

+ Basic level Technical Support for Voice Systems, CUCM, Unity, MRA, and RedSky E911, Microsoft Teams Phone System.

+ Strong communication and interpersonal skills.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.