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Position Profile

The Receptionist & Switchboard Operator provides **exceptional front-desk service** by greeting and assisting all visitors, and managing a high-volume switchboard by answering and transferring incoming calls from across the United States. This role plays a key part in maintaining a welcoming office environment and supporting general administrative functions.

Job Duties and Responsibilities

Greet and assist visitors, clients, and employees professionally.

Distribute visitor badges to temporary employees and guests.

Schedule and manage meeting room bookings.

Answer and transfer incoming calls nationwide using the switchboard system.

Participate actively in company and community service events.

Perform light administrative duties and basic PC support.

Uphold and represent the company’s Vision, Values, and Mission.

Build and maintain professional relationships with customers and internal teams.

Update and maintain:

Company phone list and speed dial list

Brag Board

Company calendar

Automated messaging center (daily)

Support administrative teams with tasks such as creating labels, compiling manuals, and more.

Order, manage, and distribute items for the company’s Promotional Store.

Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications)

High school diploma or equivalent required.

**1+ years of prior switchboard or receptionist experience** preferred.

Knowledge, Skills, and Abilities

Strong organizational and communication skills.

Proficiency in **Microsoft Office Suite** , particularly Word and Excel.

Excellent **customer service** and interpersonal skills.

Flexibility and a collaborative mindset.

Clear, professional verbal communication.

Working Conditions & Physical Demands

Office environment with standard lighting, ventilation, and temperature.

Work is primarily sedentary with some walking, standing, bending, and reaching.

May occasionally lift or carry items weighing up to 50 lbs (e.g., files, supplies).

Requires **moderate manual dexterity** and coordination (keyboard use, hand tools, etc.).

Ability to handle diversified tasks and interpret complex materials or instructions.

_Note: This job description reflects the general nature and responsibilities of the position. It is not intended to be an exhaustive list of all duties, skills, or working conditions associated with the role._

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.