• Patient Access Representative

    Robert Half Office Team (Palo Alto, CA)


    Description

    The Patient Access Representative is essential in ensuring the smooth and accurate registration of all patient types. The Patient Access Representative gathers and verifies demographic and insurance information while providing exceptional customer service throughout the registration process. As a Patient Access Representative, you will contribute directly to patient satisfaction, operational efficiency, and regulatory compliance.

    Responsibilities:

    + Complete patient registration and admission processes in compliance with EMTALA regulations and organizational policies.

    + Accurately obtain and enter patient demographic, insurance, and eligibility information.

    + Collect and document co-pays, deductibles, and deposits from patients.

    + Obtain all required patient signatures on legal and registration-related documentation.

    + Scan all registration-related documents into the Electronic Document Management (EDM) system by the end of each shift.

    + Utilize verification tools such as HDX, payer websites, and Experian for insurance and demographic confirmation.

    + Prioritize registration tasks effectively during high-volume periods while maintaining service quality.

    + Collaborate with clinical and administrative staff by providing essential materials such as wristbands and facesheets in a timely manner.

    + Respond to notifications and crossovers from nursing staff in a prompt and accurate manner.

    + Distribute HIPAA-compliant Notices of Privacy Practices

    Requirements

    + High school diploma required; Associate degree preferred.

    + Typing speed of at least 30 words per minute.

    + Ability to use multiple computer programs simultaneously.

    + Clear and professional verbal and written communication skills.

    + Strong customer service skills and a patient-first mindset.

    + Self-motivated with strong task prioritization skills.

    + Capable of working at both seated and mobile workstations.

    + Able to thrive in a culturally diverse, high-pressure healthcare environment.

    + Experience with complex data entry and laboratory settings preferred.

    + Bilingual candidates preferred.

    •Schedule:

    + PM Shift: 2:30 PM – 11:00 PM, Monday through Friday

    + 2–3 week training period; start time may be as early as 7:30 AM

    + Potential for transition to Full-Time Employment (FTE)

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .