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Job Title: Customer Support IT Technician

Hours/Schedule: M-F 8-5

Type: Contract

Job Overview

The Customer Support IT Technician serves as the primary point of contact for computer hardware, operating systems, and enterprise applications at Lilly. This onsite role provides technical support across three Indianapolis sites, ensuring employees have a seamless digital experience whether in the office or traveling. Responsibilities include troubleshooting, onboarding support, device security compliance, and assisting with IT initiatives to improve workforce productivity.

Responsibilities

+ Provide hands-on support for computer hardware, operating systems (Windows, Mac, iOS), and enterprise applications (O365, Azure, SharePoint, Teams, etc.).

+ Troubleshoot and resolve end-user technical issues with endpoints, peripherals, and software.

+ Support new hire onboarding, hardware setup, and accessory assistance.

+ Proactively monitor and remediate potential hardware or security issues, including patches, driver updates, and supported application levels.

+ Partner with IT infrastructure teams to resolve escalated technical issues.

+ Ensure devices meet security and compliance standards.

+ Rotate across Lilly’s three Indianapolis sites to provide onsite support.

Qualifications

+ High School Diploma/GED required.

+ Must be legally authorized to work in the U.S.

+ CompTIA A+ and Apple Certified Support Professional certifications.

+ Microsoft 365 Fundamentals certification.

+ Prior help desk and customer service experience.

+ Working knowledge of hardware/software setup, configuration, and troubleshooting.

+ Understanding of internet security and data privacy principles.

+ Experience with multiple operating systems (Windows, Mac, iOS).

+ Additional IT certifications (e.g., Microsoft Certified IT Professional) preferred.

Benefits

System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.

Ref: #558-Scientific

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.