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Deputy Chief Information Officer (Information Systems Manager III)

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Deputy Chief Information Officer (Information Systems Manager III)

Salary

$160,784.00 - $233,729.60 Annually

Location

1120 SW 5th Ave, OR

Job Type

Regular

Job Number

2025-00785

Bureau

Bureau of Technology Services

Opening Date

08/25/2025

Closing Date

9/15/2025 11:59 PM Pacific

+ Description

+ Benefits

+ Questions

The Position

This position is exempt from Civil Service and is an "At Will" position. It serves at the discretion of the hiring authority, subject to the City of Portland Human Resources Administrative Rules and the Portland City Charter and Code.

Job Appointment: Full-Time, At-will

Work Schedule: Monday - Friday, 8am - 5pm, Work hours will vary to meet business needs. Alternate schedules may be available, but the typical work schedule is Monday through Friday, with occasional after-hours work required to support critical projects or address system issues.

Work Location: This is a manager/supervisor position. All City of Portland manager and supervisor positions are expected to report to their worksites full time. In-person work will be conducted at The Portland Building, 1120 SW 5th Avenue, Portland, OR, 97204. Remote workdays remain an option, to accommodate travel, or occasionally focus on major work projects. Remote work must be performed within Oregon or Washington.

Benefit: Please check our benefits tab for an overview of benefits for this position

Language Pay Premium Eligible: This position is or may be eligible for Language Pay Differential (https://www.portland.gov/bhr/class-comp/language-pay-differential-overview) for qualifying employees.

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a resume and a cover letter.

Position Summary:

The Deputy Chief Information Officer (DCIO/Information Systems Manager III) will report directly to the Chief Information Officer/Director in the City of Portland’s Bureau of Technology Services (BTS). BTS is embedded within the City Operations Service Area. The DCIO will lead a team of more than 120 professionals and will help to manage a fiscal year 2025-2026 budget of nearly $144 million.

The Deputy Chief Information Officer currently oversees citywide application and digital services delivery and development, technology support services, technology project delivery, and business relationship management in support of a dynamically changing City. The DCIO collaborates with the CIO and the BTS Leadership Team to develop and implement strategic direction for all IT systems and infrastructure used by the City of Portland. Through the implementation of a recently adopted technology roadmap, the DCIO oversees the delivery of technology services and service delivery structures that drive the organization's digital transformation. The DCIO aligns IT strategies with business objectives and community outcomes to foster innovation, operational excellence, and continuous improvement while maintaining a secure and compliant IT environment.

Responsibilities will be broad in scope and allow for a high degree of policy, program, and administrative discretion.

Essential Functions of the Deputy Chief Information Officer Include:

+ Inclusive Leadership - Provide leadership to attract, develop, and retain diverse, highly competent, service-oriented staff that support the City's mission, goals, and core values (https://www.portland.gov/bhr/documents/core-values/download) . Recognize the value and importance of a diverse and inclusive workforce and create a respectful environment reflective of living and working in a multicultural society.

+ Lead Complex Technology Service Operations – Provide direction and expertise to Division Managers and staff in the effective daily delivery of complex, essential, secure, and resilient technology applications, support, and project delivery services. Provide vision, direction, expectations, and transparency in delivering quality, reliable, and innovative technologies to meet citywide needs.

+ Champion Digital Transformation and Change Management – Support innovation and lead organizational change and process improvement initiatives to ensure the successful adoption of services, delivery structures, and technologies in alignment with the technology roadmap and the City’s strategic direction. Foster a culture that supports the human side of our digital and service delivery transformation journey.

+ Collaborative Partnership – Establish and maintain trusted and effective working relationships with IT staff, bureau representatives, and City leaders to negotiate and manage the strategy, operational plans, and resources needed to achieve technology service outcomes. Serve as a key representative of the City and Bureau of Technology Services by engaging with stakeholders and jurisdictional partners, providing strategic technology recommendations to the CIO and City leadership.

+ Deliver Service Level Agreements – Understand the business needs of multiple customers and negotiate service level agreements that balance fulfillment of those needs with considerations of broader organizational, business, legal, and financial issues and requirements. Define key performance indicators (KPIs) and ensure service level agreement (SLA) success metrics are consistently met.

+ Budget and Financial Expertise – Demonstrate expertise in the development and administration of operating and capital budgets in alignment with service delivery and strategy. Demonstrated experience should include cost recovery methodology development, resource forecasting, expenditure authorization, executing strategic investments, and ongoing financial monitoring.

+ Communication Skills – Demonstrate excellent communication skills, including effectively communicating verbally and in writing with a variety of customer, leadership, and external stakeholders. Develop and execute communication strategies on diverse and complex technology topics such that information is clear, concise, actionable, and aligned with policy and strategy.

About the Bureau:

The Bureau of Technology Services (BTS) is the City’s in-house information technology service provider, supporting technology needs for more than 8,600 City employees as well as for Portlanders accessing the City’s digital services. The bureau provides effective, innovative, reliable and secure technology services. BTS is the City’s leader in policy setting, management and strategic planning for the use of computer, data, radio, video and telecommunications technologies to support the delivery of effective government services to the City and its regional partners. In 2025, the bureau began its journey to implement a three-year strategic roadmap which evolves bureau services to align with current and future realities of the City’s technology environment. The roadmap considers BTS’s timeliness and aptness to complete work, while also considering services provided to City partners and preparing the bureau for technology innovation. For more information, please visit the Bureau of Technology Services website.

For more information, please visit the Bureau of Technology Services (https://www.portland.gov/bts) website.

Virtual Zoom Meet & Greet Opportunity

View Recording: https://us06web.zoom.us/rec/share/j0uupL\_6DrlWGtk1\_3CDlNn7uGVsvnwJjjifULtG6Z22wsFFWj\_-l--Dr2TsYdlh.vMQfLRAkitj9nmFR

Have a question?

Contact Information:

TroyLynn Craft

Senior Recruiter

[email protected] (https://www.governmentjobs.com/careers/portlandor/jobs/newprint/[email protected]%C2%A0)

To Qualify

The following minimum qualifications are required for this position:

+ Six (6) years of progressively responsible experience in managing complex IT operations, service delivery, and enterprise-level systems in a large, multifaceted organization, preferably in the public sector.

+ Experience developing and implementing strategic and operational plans, policy frameworks, and organizational change management strategies that align IT service delivery with organizational goals in an organization that manages many business lines.

+ Experience developing, managing, and administering large-scale budgets, including cost recovery models, forecasting, resource allocation, and mid-year adjustments in alignment with programmatic priorities and operational needs.

+ Experience creating and maintaining equitable and inclusive workplace practices, including recruiting, developing, retaining, and directly managing a diverse, culturally competent team of 10 or more while fostering a respectful and service-oriented environment.

+ Experience building and maintaining trusted relationships with internal and external stakeholders – from line staff, to executives, to community members - while effectively communicating complex technical concepts and recommendations in accessible terms and managing service delivery expectations.

+ Knowledge of relevant federal, state, and local laws, policies, and ordinances impacting technology and technology service delivery, cybersecurity, data environments, and digital accessibility, with the ability to analyze and ensure compliance across a broad portfolio of services and systems.

Applicant must also:

+ Be able to pass a comprehensive police background investigation.

The Recruitment Process

STEP 1: Apply online between August 25 - September 15, 2025

Required Application Materials:

+ Cover letter: Details are key! The city uses a merit-based system, so your cover letter should be thorough and specifically address each qualification listed in the "To Qualify" section of the job announcement. Your cover letter can exceed one page, to ensure you are able to provide the detailed information for every qualification. Follow the instructions, as a subject matter expert will be evaluating your details to confirm that you meet the minimum requirements.

+ Resume

+ Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

+ If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc.) by the closing date of the recruitment.

Application Tips:

+ Your cover letter can exceed one page, to ensure you are able to provide the detailed information for every qualification. A subject matter expert will be evaluating your details to confirm that you meet the minimum requirements.

+ When it comes to crafting application materials, you can use AI as an editing tool, but it should not be the primary author. Your documents need to accurately reflect your experiences, qualifications, and career path as laid out in your resume. When AI generates entire cover letters there is a risk of producing content that seems generic, inconsistent, or misleading.

+ Your résumé should support the details described in your cover letter.

+ How We Determine Pay: The City of Portland is covered by the Oregon Equal Pay Act (https://www.oregon.gov/boli/workers/pages/equal-pay.aspx) . Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all your relevant experience.

+ Do not attach any additional documents.

+ Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.

+ All applications must be submitted via the City's online application process.

+ E-mailed and/or faxed applications will not be accepted.

Step 2: Minimum Qualification Evaluation: Week of September 15, 2025

+ An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%.

+ Your résumé and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.

+ You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 (https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-301-recruitment-processes#toc-examination-review) for complete information.

+ Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: Week of September 22, 2025

+ Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): October

+ Hiring bureau will review and select candidates for an interview.

+ Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.

Step 5: Offer of Employment:

Step 6: Start Date

+ A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change.

Additional Information

Click here (https://www.portland.gov/bhr/career-center/recruitment-policy) for additional information regarding the following:

+ City of Portland Core Values

+ Recruitment Process - Work Status

+ Equal Employment Opportunity

+ Veteran Preference

+ ADA, Pregnancy, and Religious Accommodations

An Equal Opportunity / Affirmative Action Employer

A Career with the City of Portland offers many Employee Benefits

We offer a comprehensive benefits package, including but not limited to

+ Health Care (Medical, Vision and Dental)

+ Carrot Fertility

+ Wellness Benefits

+ Life Insurance

+ Long-term disability coverage to eligible employees and their families.

+ Employee Assistance Plan

+ Flexible Spending Accounts

+ Retirement

+ Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer

+ Family Medical Leave

+ City Paid Parental Leave

AND SO MANY MORE!

Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers (https://www.portland.gov/bhr/benefit-offerings/benefits-quickstart-guide/benefit-plan-summaries-highlight-guides) .

01

Thank you for your interest in the City of Portland. We value your time and hope to make your application experience as positive as possible.

Your Cover Letter and Resume are an important step to assist us in the review for minimum qualifications for the posted vacancy.

In your Cover Letter, write specific and unique responses to address each of the minimum qualification listed in the "To Qualify" section. The information you provide must correctly reflect your work history/resume. A lack of information in your application materials to each of the minimum qualifications may result in elimination from the recruitment. By submitting this application, I confirm that my cover letter reflects my own experience and wording and were not written by AI or another person on my behalf.

Note: Request for veterans' preference, please add a copy of your DD214 and/or Veteran's Benefit letter. All documents must be uploaded by the closing date and time of this announcement.

Have you read and understood all the information listed above?

+ No - If you have a questions, please contact the recruiter on the announcement.

+ Yes

02

Where did you first learn about this job opportunity? (If on a website or job board, please specify which one)

03

The City of Portland receives public records requests at times. Please indicate which response you find appropriate: (Answer will not disqualify you from the process)

+ My application was submitted with the understanding that the City of Portland would keep the information confidential and would only disclose the information if ordered to do so. I would not have submitted this application without the promise of confidentiality.

+ You may release my application; I am waiving confidentiality.

Required Question

Employer

City of Portland

Address

1120 SW 5th Ave, Room 987 Portland, Oregon, 97204

Website

http://www.portlandoregon.gov/jobs

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