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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

156 West Ave, Room 3007, Brockport, New York, United States of America, 14420

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500708 CVSL RCPG & Cardiac Rehab

Work Shift:

UR - Day (United States of America)

Range:

UR URCD 204 H

Compensation Range:

$19.47 - $25.77

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

Using independent judgment and initiative, the physician support specialist performs duties related to general cardiology. Duties include but are not limited to communicating with internal and external customers (primary care, referring physicians) scheduling consults, follow up visits, tests as well as resources related to the care of these patients.

ESSENTIAL FUNCTIONS

+ Schedule procedures, appointments and ancillary tests with input from physicians and other health care personnel.

+ Provide patients with procedure descriptions and special instructions as necessary.

+ This requires the ability to evaluate medical information provided, to provide answers to questions asked by patients and to clarify information as needed for other areas.

+ Responsible for ensuring test results are received, reviewed and appropriately filed.

+ Coordinate patient information; entry of data into eRecord and Cadence databases as necessary.

+ Support for Nurse Practitioners and Cardiologists responsible for delivery of patient care.

+ In a professional manner, assess and appropriately triage calls; gather information, evaluate callers concerns and refer to physicians or other

+ health care personnel to address.

+ Must possess the ability to determine which questions should appropriately be addressed by physicians or other health care providers.

+ Respond to callers independently and follow-up to be sure customers are satisfied that requests were handled in a timely fashion.

+ Manage/monitor in-baskets on a daily basis to ensure referrals, appointments, telephone encounters and all related activities are completed and accurate; communicate any discrepancies back to clinical support and/or provider for clarification.

+ Review of AVS (After Visit Summary) when necessary, at check-out and/or follow up.

+ Arrives/checks out patients, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient’s needs, and ensures patient satisfaction with visit prior to discharge from the area.

+ Prints After Visit Summary (AVS) at check-out when appropriate, uses two patient identifiers to ensure provision of the summary to the correct patient.

+ May assist with provider template changes.

+ Collects patient co-pays, prepares end of day deposits and reconciles any discrepancies.

+ Collects patient demographic and financial information in an efficient, customer-oriented manner.

+ Asks specific questions of patient to verify information accuracy to establish a billable account.

+ Enters information into electronic medical record (EMR) and patient access and revenue cycle system.

+ Requests patient e-mail address for confirmation purposes.

+ Ensures completion of all appropriate forms by patients, such as Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc.

Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

+ High School diploma or equivalent Required

+ Minimum of 2 years of relevant experience Required

+ Or an equivalent combination of education and experience Required

+ Or equivalent combination of education and experience Required

KNOWLEDGE, SKILLS AND ABILITIES

+ Experiences with surgical/appointment scheduling software and electronic medical records Preferred

+ Demonstrated customer relations skills. Preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

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Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.