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Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to **Baystate Franklin Medical Center** is looking for a **Food Service** **Aide** to join our **Food and Nutrition** team in **Greenfield, MA** !

_Resume Required with Application_

Baystate Franklin Medical Center (BFMC) is an 89-bed community hospital in Greenfield, MA. Rooted in a rich tradition of service and accountability to the people of Franklin County, North Quabbin, and surrounding communities. BFMC services include emergency, surgery, cancer, heart and vascular, obstetrics, and more.

+ More than 200 physicians on active and courtesy staff

+ More than 24,000 Emergency Department visits annually

+ More than 400 babies delivered each year in _The Birthplace_ – a progressive, midwife-driven service.

+ Training site for the Family Medicine residency, and for residents in emergency medicine, surgery, and obstetrics programs based at Baystate Medical Center

+ Franklin Medical Center joined Baystate Health in 1986

Rooted in a rich tradition of 125 years of service and accountability, our highly skilled team is committed to advancing care with our state-of-the art facilities and technology. Baystate Franklin houses a $26 million surgical center and the talented surgical teams of the Baystate Health network. Our spacious pre-surgery, recovery, and family waiting areas offer privacy and comfort with natural light, healing gardens, and other amenities. Our multidisciplinary approach gives you access to specialists from across the Baystate Health system, offering comprehensive and collaborative medical treatments close to home.

SCHEDULE:

+ 32 hours/week, 1st and 2nd shift rotation

+ Every other weekend shift required

+ Differential pay for weekends and holidays

**LOCATION** :

+ Baystate Franklin Medical Center

+ Greenfield, MA

+ Onsite parking

THE ADVANTAGES OF WORKING WITH BAYSTATE!

+ Excellent Compensation High-quality, low-cost medical, dental and vision insurance

+ Generous PTO – up to 25 days in the first year, with scheduled earned increases

+ Continuing education support and reimbursement

+ First Time Home Buyers Financial Packages

+ Farm Share Memberships

+ 403b retirement company match & annual company contribution increase based on years of service.

+ Free money coach advice from a certified professional

+ Wellbeing programs that include but are not limited to mental, physical, and financial health.

+ Pet, home, auto and personal insurance

+ Life insurance

+ Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

Summary:

Cross-trained to do all FSA/ Café/ Functions and Room Service Production Duties. Performs general services and support duties within the Patient Services area, including but not limited to serving food, station set-up, break-down, and clean-up, food station prep and loading patient trays onto food trucks/delivering food trucks to the various patient floors, collecting trash and discard as needed, wash pots and pans. Also is trained in Room Service Production area, and can distinguish quality preparation and products. Also has been trained in Proper preparation methods. Incumbent is required to use good service techniques, proper food handling techniques and proper sanitation procedures. Reports any situation/opportunities to the Supervisor.

Job Responsibilities:

**1)** Maintains a sanitary environment in the work area. Clean and sanitize all work areas after performing job tasks in accordance with National Restaurant Association Guidelines. Clean and sanitize all equipment and utensils after completing a job routine. Follows NRA standards for separation of raw/cooked uses. Maintains clean environment of workstation throughout shift, including cabinets, counters, shelves, etc. Promote the environment of the department (food quality, cleanliness, etc.).

**2)** Practices proper infection control. Properly washes hands in accordance with departmental infection control standards. Follow the correct procedure in using hair restraint as identified in department infection control standards. Maintains neat and clean uniform and self, as observed by supervisor and perceived by customers/patients. Uses gloves in proper situations when preparing ready-to-eat products. Follows the Safe Procedures for using knives, and for Sanitizing of all equipment after uses to prevent Cross Contamination..

**3)** Sets up and maintains work station for serving customers/patients correctly. Gathers all tools and necessary equipment needed to operate individual station according to departmental guidelines. Operates individual work station within specified time frames as published in job outlines posted on department bulletin boards. Maintains proper stock of food, dishes, and serving utensils, and promptly re-orders and re-supplies depleted items with no more than 3-5 interruptions in service per year.

**4)** Develops and maintains good interpersonal relationships. Maintains effective working relationship with peers, guests and other hospital employees that reflects mutual respect, professionalism and courtesy. Promotes good rapport with customers, guests and patients.

**5)** Responds to departmental staffing needs. Employee identifies a need to assist a customer, and utilizes resources within his/her authority to help. Employee anticipates operational needs of the department and displays teamwork in assisting fellow employees. Employee demonstrates flexibility in being moved from one assigned position to another to achieve proper departmental productivity. There will be no interruption of quality of work regardless of where daily assignment places employee. Employee can differentiate the need for occasional. Variations to patient menus and orders, and realize That not all patients may follow exact menu selections Due to Nutritional Needs of Patient.

**6)** Service Awareness - Creates a customer-friendly atmosphere. Projects a positive attitude and sincere concern for our customer. Communicates and responds effectively in a courteous and helpful manner with patients, visitors, and staff. Communicates in a professional manner with all contacts as observed by supervisor and feedback from others. Does not allow his/herself to become involved in behaviors detrimental to the success of the department and the team. Encourages and supports a customer service approach among work groups and team members as observed by Supervisor and feedback from others. Demonstrates the ability to "go the extra mile" in meeting all customer needs as observed by Supervisor and customer feedback.

Education:

Preferred- High School/ GED or equivalent

Skills and Competencies:

**1)** Proper food handling skills are a must

**2)** Ability to observe all health and safety requirements

**3)** Ability to read, write and speak English

**4)** Must be able to read and properly use recipes

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.