• GI Scheduler/Patient Service Representative…

    UCLA Health (Los Angeles, CA)


    Description

    Under the general supervision of the office manager, in this role, you will:

    + Schedule and coordinate all follow-up appointments and cancellations for multiple locations.

    + Schedule research visits based on study schedules based on length of treatment and nurse to patient ratio.

    + Block MD and treatment schedules in CareConnect when requested.

    + Ensure valid authorization is obtained and attached to appointment.

    + Complete demographics in CareConnect,

    + Coordinate referrals with other offices and handle CareConnect In-Basket and email messages.

    + Work very closely with the Patient Communication Center, the physician liaisons and all providers .

    + Provide back up administrative support and triage calls

     

    Salary Range: $30.36 - $43.49/Hourly .Qualifications

    Required

    + Ability to creatively integrate competing demands into a productive working environment.

    + Skill in verbal communications to clearly convey complex problems in both formal and informal situations.

    + Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

    + Experience with financial clearance of authorizations, referrals, and or insurance verification.

    + Ability to provide coverage for Community Clinics as assigned.

    Preferred:

    + Experience in Gastroenterology,

    + Experience in surgical procedure scheduling, and or surgery care coordination

    + Knowledge of specific specialty practice and workflows

    + Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.

    + Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

    + Familiarity and knowledge of authorization process & managed care programs

     

    UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.