• ECE Receptionist

    Starfish Family Services, Inc. (Redford, MI)


    ECE Receptionist

    Job Details

    Level

     

    Entry

     

    Job Location

     

    Crestwood Head Start St John Bosco Parish - Redford, MI

    Position Type

    Full Time

    Education Level

    High School

     

    Job Category

     

    Admin - Clerical

    POSITION SUMMARY:

    The Receptionist handles a variety of general office duties where customer service and clerical duties are a substantial part of the job. This individual reports directly to the Center Leader.

    EDUCATION AND EXPERIENCE:

    + High school diploma or equivalent required.

    + Previous customer service experience required.

    + Minimum of one year’s previous office experience required.

    + Experience with Early Childhood Education (ECE) preferred.

    COMPETENCIES AND ABILITIES:

    + Must have excellent interpersonal skills – a pleasant, professional, service-oriented telephone and reception manner.

    + Knowledge of HIPAA/FERPA and other laws related to Release of Information.

    + Ability to accurately enter data into agency data management system(s), as well as applicable external databases as needed.

    + Must possess strong problem solving and critical thinking skills.

    + Ability to work cooperatively and responsibly as a member of a team with colleagues, supervisors, agency staff and collateral contacts.

    + Ability to plan and organize time effectively; attention to detail.

    + Ability to adjust effectively to work within new work structures, processes, or requirements.

    + Ability to manage multiple priorities, function independently and demonstrate good follow through.

    + Must be resourceful, flexible, and adaptable with regards to daily scheduling. You may be asked to provide coverage at another location, and it is expected that staff will rotate and/or provide coverage for Saturday shifts among the team.

    + Ability to communicate effectively both orally and in writing.

    + Ability to give and receive constructive feedback.

    + Ability to use standard office equipment. Must be computer literate and working knowledge of Microsoft Office Suite required.

    + Ability and desire to seek personal and professional growth and skill development.

    + Must have a commitment to the welfare of the children and families the program serves and to the delivery of quality services.

    DUTIES AND RESPONSIBILITIES:

    + Greets all visitors, team members and families with a warm and welcoming demeanor.

    + Answers phones, answers questions and/or routes to appropriate team members. Accurately take messages and pass them on to applicable staff in a timely manner.

    + Files materials in agency data management system in a timely and accurate manner.

    + Collects daily sign in sheets for office (client and staff sign-in sheets) and provides to supervisor.

    + Check visitors in and out when needed.

    + Type’s correspondence or other reports from written drafts in an accurate and professional manner.

    + Performs data entry as needed.

    + Cooperate in any investigation related to personnel, licensing, accreditation, or other circumstances as directed.

    + Attends all agency and departmental meetings and training courses as required.

    + Performs other reasonably related duties as assigned by immediate supervisor and other management, including but not limited to providing coverage at other locations, as needed and/or being mandated to stay over in the event of call offs.

    LICENSING AND OTHER REQUIREMENTS:

    + Valid driver’s license and / or reliable transportation.

     

    Starfish Family Services is an Equal Opportunity Employer

    EOE/M/F/D/V