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POSITION SUMMARY:

Ken Garff West Valley Ford is seeking a Service Assistant who embodies our core values of respect, integrity, growth, humility, and teamwork. This role plays a vital part in delivering exceptional customer service and supporting the daily operations of our Service Department.

The Service Assistant is responsible for managing cashier activities with precision and professionalism, ensuring accurate billing and clear communication with both customers and team members. This individual will assist customers with service and repair needs, always treating each person with care and respect.

In addition to cashier duties, this role supports the Service Manager with various administrative tasks and oversees the dealership’s rental car program. Responsibilities include renting and checking in vehicles, maintaining rental inventory, ensuring proper billing on repair orders, and confirming that all rental vehicles are in rent-ready condition.

DUTIES AND RESPONSIBILITIES:

DUTIES AND RESPONSIBILITIES:

+ Writing up vendor purchase orders.

+ Submit Kornerstone extended warranty claims.

+ Advantage care redemption and reconciliation

+ Warranty submissions and corrections

+ Greet and accommodate walk-in customers promptly. Provide timely, friendly, professional service.

+ Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sell additional services when appropriate.

+ Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.

+ Establish method of payment.

+ Collect all payments from customers, extended warranty companies, and others.

+ Assist in closing out all customer repair order tickets.

+ Get all repair orders ready to send over to the main office to be scanned.

+ Identify, recommend, and support opportunities for process improvement.

+ File and organize all Repair Orders in an easy to find manner.

+ Assist in office duties as assigned.

+ Use computer systems to look up customer’s service history, schedule appointments, enter repair order information, and manage information.

+ Maintain and update customer records and files.

+ Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be 18 years or older and be authorized to work in the U.S., have a valid driver license and professional appearance.

EDUCATION and/or EXPERIENCE:

The Service Assistant/Cashier is trustworthy and establishes rapport with others easily. He/she will have a high school diploma or equivalent and previous experience with customer service, preferably in the automotive industry.

WORKING CONDITIONS:

Generally, works a standard 40-hour week. The ability to move around the service department is necessary. Possibility of being exposed to noise, paint, dust, exhaust fumes, and other hazardous or non-hazardous materials.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.

I have carefully read and understand the contents of this Job Description. I understand the responsibilities, requirements and duties expected of me. I also understand that this Job Description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the Company has the same right.

We are an Equal Opportunity Employer