• Tenant Relations Supervisor

    Rochester Housing Authority (Rochester, NY)


    DISTINGUISHING FEATURES OF THE CLASS: The Tenant Relations Supervisor is a mid-level professional role responsible for coordinating tenant engagement, building community partnerships, and ensuring residents are connected to critical resources that support self-sufficiency and quality of life. This position bridges direct tenant services (specialist-level) and departmental oversight (director-level), with a strong emphasis on relationship-building, program development, and community engagement. The incumbent will supervise tenant engagement processes (not staff initially), build an annual calendar of resident activities, manage communication channels including a dedicated social media presence, and act as a liaison between tenants and community support organizations.

    TYPICAL WORK ACTIVITIES:

    + Develops and maintains an annual tenant activities calendar, including educational workshops, community events, wellness programs, and resident appreciation events.

    + Creates and manages a Tenant Relations Facebook page to advertise upcoming events, share community resources, and highlight success stories.

    + Acts as a liaison between tenants and community organizations (United Way, ABC, Urban League, Lifespan, Foodlink, Medical Motors, etc.), ensuring residents are connected to available programs such as GED preparation, substance abuse services, case management, food assistance, and employment resources.

    + Conducts tenant outreach to promote participation in support programs and ensures follow-up on referrals.

    + Partners with the Operations Manager and Office Manager to maintain comprehensive tenant profiles that track engagement, needs, and progress.

    + Supports lease compliance efforts by providing proactive resources and interventions for at-risk tenants.

    + Coordinates special events such as health fairs, job readiness clinics, financial literacy workshops, and holiday gatherings.

    + Tracks tenant participation and engagement outcomes; prepares reports for management review.

    + Assists with identifying grant opportunities and, when possible, supports the drafting of applications in coordination with the Director of Resident Services.

    + Represents RHC at community meetings, coalitions, and collaborative initiatives to enhance visibility and partnerships.

    + Responds to tenant inquiries, concerns, and complaints with professionalism and empathy, escalating as needed to management.

    KNOWLEDGE, SKILLS, AND ABILITIES

    + Strong knowledge of community resources, human services, and housing support programs.

    + Familiarity with case management principles and tenant engagement practices.

    + Ability to build and maintain relationships with diverse populations and community organizations.

    + Excellent written and verbal communication skills, with the ability to create outreach materials and manage social media.

    + Ability to analyze problems, identify solutions, and implement processes that improve tenant satisfaction.

    + Strong organizational skills to coordinate events, maintain records, and track outcomes.

    + Ability to work independently and exercise sound judgment while collaborating with multiple stakeholders.

    + Knowledge of HUD and housing-related regulations is desirable.

    + Familiarity with grant research and application processes is a plus.

     

    Tenant Relations Supervisor - Rochester Housing Charities

     

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    MINIMUM QUALIFICATIONS:

    + Bachelor’s degree in Human Services, and (2) two years of experience, Social Work, Public Administration, or a closely related field; OR

    + Associate’s degree in a related field and three (3) years of full-time experience in human services, case management, housing, or community relations; OR

    + Five (5) years of relevant full-time experience as described above.

    *NOTE: Experience in B and C may have been gained concurrently with A, or separately.

    SPECIAL REQUIREMENTS:

    + Possession of a valid NYS Class D driver’s license and daily access to a vehicle.

    + Willingness to travel between RHC properties and community partner locations.

    + Office-based with frequent community engagement and site visits.

    + Occasional evening or weekend hours may be required for resident events.

    ADOPTED: SEPTEMBER 3, 2025