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Since 1887, Crouse Health has been a leading healthcare provider located in Central New York. We’ve combined a family-friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued.

Crouse’s Patient Access team is hiring a Full Time Patient Access Supervisor.

Pay Range: $68,000.00-$81,084.00/annual

Schedule: Monday-Friday, 8:00am-4:30pm

Patient Access Supervisor Position Responsibilities:

+ Attends and actively participates in hospital or medical performance improvement councils and committees as requested.

+ Proactively communicates with staff and keeps them informed on a regular basis or as needed; updates staff regarding policy changes in specialized areas.

+ Develops and utilizes department policy statements, scope of service, quality indicators and updates; revises as necessary.

+ Performs staff management functions related to employee selection, on-boarding/orientation, coaching/development, staffing, work assignments, performance management and goal alignment as guided by hospital policy and procedures and collective bargaining unit agreement (when applicable).

+ Participates, collaborates and actively engages in meetings to achieve goals and mutually beneficial outcomes.

+ Conducts regular staff meetings to disseminate hospital and/or department/division information and allows for discussion of staff concerns needing clarification or resolution.

+ Proactively monitors daily patient registration processes and procedures to maintain the highest level of efficiency and accuracy and to facilitate proper payment to the hospital for provided services.

+ Effectively monitors payer denials and minimizes impact by working collaboratively with Patient Financial Services.

+ Assists department leadership by collecting and preparing data for the department CQI program in a timely and organized fashion.

+ Assumes other duties as assigned by department leadership.

Patient Access Supervisor Position Requirements:

+ Associate's degree with a minimum of 2 years healthcare admitting, billing, business office, or other equivalent related experience or High School Diploma with 4 years of healthcare admitting, billing, business office, or other equivalent related experience.

+ An additional 1-2 years of successful leadership experience and 2-5 years of progressive experience in the admissions/pre-registration areas of a hospital is strongly preferred.

+ Strong computer skills and knowledge including Word, Excel, Windows, PowerPoint and Access

+ Familiarity with medical terminology.

Benefits Overview

+ Medical, Dental, Vision, FSA, and 401K.

+ Company paid life insurance.

+ Tuition Assistance and Workforce Development Opportunities.

+ Crouse Health Employee Assistance Program.

+ Employee discounts on any Inpatient or Outpatient service, hospital cafeteria and pharmacy, and certain retailers.

+ YMCA Subsidy program.