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Job Title: Manager – Airside Operations

Pay Grade: 11

Salary: $121,608 Entry $151,740 Midpoint $181,872 Maximum

Department: Operations

Reports to: Vice President of Operations

FLSA Status: Exempt

The Airside Operations Manager leads a frontline team of AATC professionals responsible for maintaining the cleanliness, safety, and overall operational readiness of Hartsfield-Jackson Atlanta International Airport. Responsibilities include, but are not limited to, overseeing ramp and pad cleaning, curb and roadway pressure washing, pallet collection, spine and dumpster sanitation, and exterior window washing.

AATC airside operations functions in a fast-paced, 24/7 environment. The Manager develops and implements strategies and procedures to maximize performance among the Airside Operations Team. This role is critical in building a start-up department focused on strategic initiatives to enhance the operations of the operational environment. The Manager will provide leadership, strategic vision, and organizational support as needed. This team will also hold primary responsibility for executing the annual snow removal plan during periods of inclement weather.

The Manager will be responsible for maintaining financial discipline as it applies to the overall departmental budget. The Manager will also be responsible for overseeing staffing, training, scheduling, and accountability at all levels of the team. The Manager position will represent AATC as a point of contact for all various agencies within the airport community – including The Department of Aviation, Airport Regulatory Agencies, Airlines, as well as provide relevant communications to the AATC team.

Scheduled hours will be centered around 3rd shift primarily, with flexibility to adjust to 1st shift as required based on operational needs.

This position is in Atlanta; GA. Atlanta Airlines Terminal Company is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package.

Qualifications and Requirements:

• Minimum of 10 years’ facility maintenance experience is preferred.

• Previous leadership experience with direct reports is required.

• Demonstrated mechanical aptitude or prior mechanic / technician experience required.

• Preferred qualifications include secondary education in facility management, business administration, or a closely related discipline Proven ability to work independently as a self-starter with minimal supervision.

• Strong financial acumen, including preparing and managing large budgets.

• Tactical experience in an operational environment, including scheduling, staffing, prioritization, and workflow management.

• Strategic vision to build and develop a department from the ground up to meet corporate objectives and needs.

• Commitment to maintaining a safety-driven culture.

• A valid driver’s license is required subject to a driving history review. Driving record must be void of recent major moving violations.

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• Must be able to pass requirements for approval for an ATL badge with customs seal. This includes a 10-year background search by fingerprint analysis.

• Advanced skills in MS Office suite, including Excel and PowerPoint, and can clearly present and articulate ideas. Experience with Infor EAM is a plus.

• Must be available twenty-four hours per day, seven days a week to provide support during planned or emergency situations or events to include being physically on site if deemed necessary.

• Scheduled hours will be centered around 3rd shift primarily with a need to adjust schedules depending on requirements or needs.

Responsibilities:

• Lead and manage the Airside Operations Team through strong communication, empowerment, and coaching techniques. Includes training, motivation, performance appraisals, and adherence to company policy.

• Foster a culture of safety by actively promoting and enforcing team-wide adherence to established safety practices and organizational policies.

• Ensure adequate coverage and leadership across all shifts.

• Oversee various ramp activities including, but not limited to, cleaning, pad washing, curb and roadway cleaning, pallet collection, spine/dumpster cleaning, and exterior window washing activities.

• Improving operational efficiencies and performance through analytics, processes, accountability, and communication with key stakeholders to drive results.

• Build and execute strategic initiatives to establish a start-up department aligned with corporate objectives.

• Participate in identification, planning, and implementation of initiatives to improve and maintain the condition of the operational environment.

• Represent AATC as required, including attendance at assigned meetings, airport functions, and industry events.

• Responsible for budget planning and management of the Airside Operations overall budget.

Success Characteristics:

• Excellent interpersonal, organizational, written, verbal and presentation skills to successfully communicate a variety of responsibilities with accuracy.

• High level of integrity and dependability with a strong sense of urgency, accountability, and results-orientation.

• Outstanding project management skills with an ability to meet tight deadlines and prioritize workloads.

• Demonstrated maturity, credibility, and self-confidence to function effectively in a demanding environment as a balance of both a strategic and hands-on leader.

• Willingness to "roll up sleeves" and evaluate operations first-hand, apply thoughtful judgment and problem-solving skills.

• Demonstrated commitment to data-driven decision making and the use of key performance indicators in the execution (development, analysis, corrective action, communication, and pursuit and provision of feedback) of tactical, operational, and strategic responsibilities.

• Strong problem solving and conflict resolution skills to manage complex tasks and those that require balancing competing interests.

• Demonstrated ability to prioritize and manage multiple tasks and projects; excellent organizational, leadership, and delegation skills; and ability to work collaboratively.