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HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

We are seeking an Epic Hyperspace Administrator to manage, configure, and optimize the Epic Hyperspace environment across our health system. This position is responsible for ensuring a reliable, high-performance end-user experience with Hyperspace, including client deployment, Citrix/VDI access, printing, and integration with mobile applications.

The ideal candidate will hold Epic Client Systems Administrator (ECSA) certification, have strong Citrix/Windows expertise, and be experienced in troubleshooting complex healthcare IT environments.

Key Responsibilities

+ System Administration

+ Install, configure, and maintain Epic Hyperspace clients across Windows and Citrix/VDI platforms.

+ Manage client distribution, version control, and environment-specific configurations.

+ Support specialized Hyperspace applications such as Haiku, Canto, Rover, and Hyperdrive.

+ Configure and support Epic print services, including troubleshooting multi-site printing issues.

+ Performance Monitoring & Optimization

+ Monitor Hyperspace login times, session stability, and performance metrics.

+ Troubleshoot client-side issues (slowness, connectivity, freezing) in partnership with desktop and infrastructure teams.

+ Optimize Citrix delivery groups and server performance for Hyperspace workloads.

+ Upgrades & Testing

+ Plan and execute Hyperspace client upgrades in alignment with Epic release cycles.

+ Participate in integrated testing (IST) and user acceptance testing (UAT) for new releases and features.

+ Maintain accurate documentation of build, deployment, and configuration standards.

+ Collaboration & Support

+ Provide Tier 2/3 escalation support for Hyperspace-related incidents.

+ Partner with Epic application analysts, network engineers, and server admins to resolve complex issues.

+ Develop technical support documentation and knowledge articles for IT staff.

+ Security & Compliance

+ Ensure compliance with HIPAA, organizational IT security standards, and audit requirements.

+ Support integration with single sign-on (SSO), multi-factor authentication, and Active Directory.

+ Maintain encryption and endpoint security standards for Epic clients.

Qualifications

+ Education/Certification:

+ Bachelor’s degree in Computer Science, Information Technology, or related field preferred.

+ Epic Client Systems Administrator (ECSA) certification required

+ Citrix or VMware Horizon certifications (CCA/VCP) strongly preferred.

+ Experience:

+ 3+ years in IT systems administration, preferably in healthcare IT.

+ Hands-on experience with Epic Hyperspace client management, Citrix XenApp/XenDesktop, and Windows Server administration.

+ Knowledge of Epic print services and mobile app delivery a plus.

+ Skills:

+ Strong troubleshooting skills in multi-tiered technical environments.

+ Proficiency with Active Directory, GPOs, and application packaging.

+ Excellent communication and documentation skills for technical and non-technical audiences.

Preferred Qualifications

+ Experience with Epic Hyperdrive migration.

+ Familiarity with VMware VDI or Horizon environments.

+ Scripting/automation skills (PowerShell, batch, or SCCM/Intune).

+ Exposure to Epic Technical Services (TS) and environment build processes.

Why Join Us

+ Ensure smooth day-to-day operations of Epic’s most visible user interface.

+ Collaborate with clinical, infrastructure, and Epic application teams to optimize the provider experience.

+ Competitive salary, comprehensive benefits, and opportunities for professional growth with Epic technical certifications.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

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