• Front Desk Agent, The American Club

    Kohler Co. (Kohler, WI)


    Front Desk Agent, The American Club

    _Work Mode: Onsite_

    **Location: ** Kohler, WI

     

    Opportunity

     

    Responsible for extending a friendly greeting and farewell to guests and members and providing

     

    prompt and knowledgeable customer service.

    SPECIFIC RESPONSIBILITIES

    Hotel Front Desk Agent I:

    I. Guest Registration/Departure

    A. Prompt, cheerful and proper greeting of guests.

    B. Register guests in and out of applicable software system(s).

    C. Provide guests with information on the venue and resort.

    D. Use guest name frequently.

    II. Cashiering

    A. Handle all monetary transactions at the front desk as appropriate according to cash

     

    handling guidelines.

     

    B. Accurately post or refund guest charges and fees.

    III. Informational Services

    A. Provide courteous response to special requests.

    B. Knowledgeable about property, surrounding area, local attractions, and shopping.

    C. Responsible for the enforcement of venue policies and procedures.

    D. Respond appropriately during emergencies and disturbances (know who to contact, if

     

    outside assistance is needed, appropriate documentation, etc.).

     

    E. Be knowledgeable of all H&RE Group programs, events and classes and respond to

     

    inquiries.

     

    F. Monitor lobby traffic.

    G. Adhere to established safety procedures and guidelines.

    IV. Miscellaneous

    A. Act as switchboard operator after regular scheduled hours.

    B. Perform miscellaneous administrative jobs as assigned.

    C. Responsible for all opening and closing procedures when scheduled.

    D. Complete special projects as assigned by leaders.

    V. Guest Room Reservations

    A. Respond to reservation requests made by guests.

    B. Explain rate structure, available rooms, facilities, and services.

    C. Knowledge of all facilities and hours of operations.

    D. Record and conduct guest room wake-up calls.

    Skills/Requirements

    + Minimum of a high school diploma or equivalent.

    + 1-2 years’ experience as a receptionist or in customer service preferred.

    + A friendly, outgoing personality, attention to detail and high degree of accuracy desired.

     

    _Applicants must be authorized to work in the US without requiring sponsorship now or in the future._

     

    _The hourly range for this position is $19.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location._

     

    Why Work at Kohler Co.?

     

    Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

     

    In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

     

    About Us

     

    Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com .

     

    It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected] . Kohler Co. is an equal opportunity/affirmative action employer.

     

    We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and theEEO is the Law Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .