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Overview

Be inspired** **.** **Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoingmentorshipand leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

+ Comprehensive health benefits that start day 1

+ Student Loan Repayment Assistance & Reimbursement Programs

+ Family-focused benefits

+ Wellness incentives

+ Ongoing mentorship, _development,_ and leadership programs

+ And more

Description

Overview:

+ The Director of Revenue Cycle Arrivals is responsible for the operational management, and performance improvement of patient access operations across a multi-hospital health system, including affiliated outpatient clinics, imaging centers, and emergency departments.

+ This position ensures that access functions; including scheduling, registration, insurance verification, pre-authorization, financial counseling, and point-of-service collections are executed with a high degree of accuracy, customer service, and compliance.

+ The Director will drive enterprise-wide standardization and integration of workflows, leveraging best practices and technology, to improve patient experience, team member engagement, and policy compliance.

Primary duties and responsibilities:

+ System Standardization: Develops and implements consistent workflows, policies, and performance standards across all hospitals and care sites to ensure equitable and efficient patient access to care.

+ Patient Experience Improvement: Implements patient-first service models, reducing wait times and improving transparency and communication at every point of access across all work units.

+ Revenue Cycle Optimization: Ensures accurate and timely front-end processes that support downstream revenue integrity, including verification, authorization, and point-of-service collections.

+ Education Training: Identifies training and education needs to improve operational performance and reduce front end denials.

Travel: Less than 10% of the time may be required.

Work Type: Hybrid employee - splits time between working remotely and working in the office.

Minimum Required Qualifications:

+ Education - Bachelor's degree in Business Administration, Healthcare Administration, or related field

+ Experience - 5 years minimum experience with at least 5 years in a management position

Knowledge, skills, and abilities (required):

+ Expertise in hospital patient access operations; patient experience software Epic experience in access, reporting Proficiency in workflow design

Preferred Qualifications:

+ Education - Master's Degree in Business Administration, Healthcare Administration, or related field

+ Experience - 10 years minimum experience with at least 7 years in a management position

Knowledge, skills, and ability requirements (preferred):

+ Epic certification in Access or Billing applications NAHAM certification

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected] . Please note that one week's advance notice is preferred.

Connect With Us!

Connect with us for general consideration!

**Division** _Emory Healthcare Inc._

**Campus Location** _Atlanta, GA, 30308_

**Campus Location** _US-GA-Atlanta_

**Department** _EHI Pre Arrival Services_

**Job Type** _Regular Full-Time_

**Job Number** _151005_

**Job Category** _Business Operations_

**Schedule** _8a-4:30p_

**Standard Hours** _40 Hours_

**Hourly Minimum** _USD $0.00/Hr._

**Hourly Midpoint** _USD $0.00/Hr._

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.