"Alerted.org

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

+ Medical: Multiple plan options.

+ Dental: Delta Dental or reimbursement account for flexible coverage.

+ Vision: Affordable plan with national network.

+ Pre-Tax Savings: HSA and FSAs for eligible expenses.

+ Retirement: Competitive retirement package to secure your future.

Responsibilities

This highly responsible position takes a lead role in coordinating quality activities within Mayo Clinic Ambulance through the application of quality assurance (QA) and Quality Improvement (QI) methodologies. Responsibilities include coordinating and maintaining Mobile Integrated Health program quality assurance processes supporting the reportable patient events program, assuring mandatory reporting requirements associated with the maltreatment of a vulnerable adult or child are completed, conducting periodic and ongoing reviews of the Mobile Integrated Health clinical practice that lead to improvement efforts, producing educational and informational content for patient care providers, coordinating QA activities, participating and leading QI project and collaborating with internal and external partners to ensure alignment and consistency in processes and systems.

The Quality Coordinator contributes to the effective, safe, customer-focused, care delivery of emergency and non-emergency medical services by completing and reporting on the duties associated with the roles and responsibilities of this position. Triages identified and reported incidents for further review and presents findings to departmental and institutional committees as requested. Supports and documents the root cause analysis of patient safety incidents following Fair and Just Culture processes.

Provides professional literature references, associated regulatory implications and occurrence data relative to assigned incidents. Prepares and submits required National, State and Enterprise quality measures and Center for Medicare & Medicaid Services required data, assists Leadership team in all accreditation efforts, along with accreditation data submission. Supports and participates in carrying out EMS, population and mobile integrate health research activities as needed. Provides system support to all staff in the areas of practice analysis and performance improvement. Provides facilitation, data collection and reporting of quality activities. Daily assignments are carried out in accordance with established policies and procedures of Mayo Clinic Ambulance. The Quality Coordinator works with considerable independence in the conduct of specific job functions and in ongoing problem solving as is required and necessary. Responds immediately to high-priority operational inquiries from internal and external customers via cellular phone or other means.

Qualifications

Five or more years' experience as a Paramedic, Emergency Medical Technician, or Registered Nurse with two or more years of transport experience preferred. Bachelor's degree from an accredited college or university with course work in business, management, emergency services, nursing, health administration, or related field, is preferred, with a minimum of an associate degree.

Management, supervisory, research or quality assurance experience is preferred. Process management and/or training experience preferred. Ability to utilize computers and other forms of information systems. Clinical and/or safety (employee or patient) experience in a multi-disciplinary setting preferred. Knowledge of and experience with Federal, State and Local regulations and requirements surrounding EMS and mobile integrated health is strongly preferred. Ability to establish and maintain effective interpersonal relations with a variety of people; collaboration skills; working knowledge of the electronic medical record system and various software applications; demonstrated organizational skills; attention to detail and follow-through; demonstrated report writing ability; experience with root cause analysis methodology.

Licensure/Certification Required: Current Florida Emergency Medical Technician, Florida Paramedic or Florida Registered Nurse. Valid, unrestricted driver’s license.

Exemption Status

Exempt

Compensation Detail

Education, experience and tenure may be considered when job offers are extended.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday-Friday; 8:00am-5:00pm

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (https://www.eeoc.gov/poster) . Mayo Clinic participates in E-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Jemica Archer

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.