• Service Manager

    Aerotek (El Mirage, AZ)


    Job Title: Service Manager

    Job Description

    As a Service Manager, you are responsible for overseeing the health and performance of the service department. This involves managing a team of both field and in-house service technicians, and effectively communicating with customers and sales staff regarding the services being performed.

    Responsibilities

    + Direct overall service department operations.

    + Display broad knowledge of industry standards and practices, including product details and company services provided.

    + Assist technicians in diagnosing malfunctions in machinery and equipment.

    + Promote teamwork, foster cooperation and collaboration, and enhance productivity in the workplace in a time-conscious and efficient manner.

    + Manage work in progress including closing work orders, certifying warranty processes are followed, completing service bulletins, and ensuring all other key areas of work order management are kept up to date.

    + Oversee and control department tools and support equipment.

    + Communicate with customers and sales staff on the status of services being performed and address/resolve related concerns.

    + Conduct weekly safety meetings and ensure compliance with OSHA and MSHA rules, regulations, standards, and all company safety policies.

    + Manage daily use of time clock.

    + Assist staff in solving work problems.

    + Provide guidance to the team, gather information, and communicate company strategy and policy.

    Essential Skills

    + Ability to develop and maintain good working relationships with coworkers and customers.

    + Well-organized with strong written and verbal communication skills.

    + Strong analytical and problem-solving skills.

    + Experience in heavy equipment, aggregate, service management, and service sales.

    Additional Skills & Qualifications

    + Minimum of 5 years in the aggregate processing/heavy equipment industry.

    + Minimum of 5 years of management experience.

    + Must have a clean driving record.

    + Strong computer skills and proficiency with programs such as NetSuite and Service Pro.

     

    Why Work Here?

     

    Enjoy a comprehensive benefits package that includes health insurance, paid time off, dental insurance, 401(k) with matching, vision insurance, life insurance, and a health savings account. Additionally, employees have access to a retirement plan.

     

    Work Environment

     

    The position requires about 20% travel to visit customer locations. The work environment includes managing both field and in-house teams, with a focus on maintaining compliance with safety standards and ensuring efficient department operations.

     

    Job Type & Location

     

    This is a Permanent position based out of El Mirage, Arizona.

     

    Pay and Benefits

     

    The pay range for this position is $90000.00 - $110000.00/yr.

     

    Health insurance, Paid time off, Dental insurance, 401(k), Vision insurance, Life insurance, 401(k) matching, Health savings account, Retirement Plan

     

    Workplace Type

     

    This is a hybrid position in El Mirage,AZ.

     

    Application Deadline

     

    This position is anticipated to close on Sep 12, 2025.

    About Aerotek:

    We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

     

    Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.