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Adecco is seeking a personable, detail-oriented **Sales Support Specialist** / **Order Management Associate** to join our team. This role is ideal for someone who takes ownership, thrives in problem-solving, and delivers an outstanding customer experience. You will serve as a key contact for customers, managing the full order lifecycle—from entry through resolution—while ensuring accuracy, efficiency, and first-class service.

Responsibilities

+ Enter and validate customer orders with accuracy and completeness.

+ Resolve order exceptions (pricing issues, incomplete information, etc.) promptly.

+ Handle customer inquiries and complaints with professionalism and urgency.

+ Maintain detailed order records, including purchase orders, confirmations, credits, cancellations, and revisions.

+ Partner with sales, logistics, and finance to ensure smooth order fulfillment.

+ Manage inbound calls and emails related to orders, products, and services.

+ Follow established SOPs, policies, and process standards.

+ Contribute to team success by delivering high-quality, customer-focused service.

Qualifications

Required:

+ High school diploma or equivalent.

+ 2+ years in order management, customer service, or related field.

+ Familiarity with order processing systems (SAP, Oracle, CRM, or similar).

+ Strong written and verbal communication skills.

+ Excellent problem-solving, accuracy, and attention to detail.

+ Professional, patient, and customer-focused approach.

Preferred:

+ Background in supply chain, retail, or manufacturing.

+ Basic knowledge of Microsoft Office Suite.

**Pay Details:** $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.