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Description

PCSI is looking for a GFEBS Lead for our maintenance service order desk contract on Fort Bliss! This position acts as the contract's main subject matter expert on GFEBS (General Fund Enterprise Business System) and assists with overseeing employees who process facility maintenance work orders for contractors on Fort Bliss. The GFEBS Lead audits, corrects, and closes out work orders and meets regularly with the COR to ensure compliance with contract standards.

We are looking for someone with intricate knowledge of GFEBS. This position reports to the Project Manager and is based out of El Paso, TX. **Typical hours are Monday-Friday, 8:00am-5:00pm, and may need evening and weekend flexibility.**

Benefits Include:

+ Annual bonus of up to 6%.

+ 21 days of PTO per year, in addition to all federal holidays.

+ Medical, dental, vision, and other coverage: employer contribution offered to cover employee-only tier.

+ 401k plan with matching on contributions up to 6%.

Who We Are:

PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, and partnerships. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life’s journey is at the heart of what we do.

What You'll Do as GFEBS Lead:

+ Determine and verify the information in GFEBS is accurate while mentoring Service Order Dispatcher employees on these processes.

+ Input, organize, and extract data of various types that are necessary for Army accountability and reporting.

+ Monitor hourly operations of work control office to ensure the distribution of daily workload is proportional amongst all personnel.

+ Receives, records, and distributes work orders to service crews upon customers’ requests for service on articles or utilities purchases from wholesale or retail establishment or utility company.

+ Prepares work order and distributes to service crew.

+ Calls or writes customer to ensure satisfactory performance of service.

+ May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.

+ Monitor customer interactions and communications with office personnel to ensure all are receiving professional and courteous service.

+ Engage and redirect office personnel as needed, to diffuse or prevent escalation of disgruntled and argumentative customers or coworkers.

+ Ensure noise levels conducive to office environment are maintained.

+ Monitor office personnel to ensure breaks are taken on schedule to minimize disruption of service, note any infractions of job functions as they occur and report to supervisor as soon as possible, always before end of shift.

+ Greet visitors and take incoming phone calls, fax, and radio messages and promptly take care of requests or relay messages to the appropriate person.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Need:

+ High school diploma or GED.

+ Two (2) years related experience with the ability to perform the assigned duties.

+ Requires a strong working knowledge of the functionality of Enterprise Resource Planning (ERP) (i.e. GFEBS) in the modules of Finance, Plant Maintenance, Project Systems, and Materials Management.

Knowledge, Skills and Abilities:

+ Must be able to operate a personal computer and must display skills in word processing, database and spreadsheets.

+ Ability to communicate effectively with diverse and sometimes irate individuals and to handle calmly, and efficiently situations ranging from routine to emergency.

+ Must possess strong attention to detail.

+ Have the ability to deal with multiple responsibilities and to meet deadlines.

+ Must be able to perform basic accounting and mathematical computations with a good degree of accuracy.

+ Ability to monitor several audible communications devices, such as, telephone, fax and radio throughout the day while performing job tasks.

+ Ability to work as a team member.

+ Self-starter, able to work with minimal direction and supervision.

Other Requirements:

+ Ability to pass criminal, drug, and driving screening.

+ Ability to work any time or day of the week, including weekends and holidays.

+ Possess valid driver’s license and maintain good driving record.

+ If required, ability to obtain and maintain security clearance and base access to assigned site(s).

All veterans and/or persons with all types of disabilities are strongly encouraged to apply!

Qualifications

Education

Required

+ High School or better

Experience

Required

+ Working knowledge of functionality of Enterprise Resource Planning (ERP) systems, specifically GFEBS

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.