• DIRECTV Customer Operations Program Development…

    DIRECTV (El Segundo, CA)


    At **DIRECTV** , we are redefining the entertainment experience through innovation, agility, and customer-centric solutions. Our Customer Operations organization plays a vital role in supporting the teams who directly serve our customers, ensuring they have the tools, processes, and engagement strategies needed to deliver exceptional service.

     

    Dive into Customer Operations as a Summer Intern

     

    As a part of our Customer Operations team, you’ll contribute to strategic initiatives that enhance employee engagement, streamline operational processes, and support organizational change. You’ll collaborate across teams to develop communication strategies, improve documentation, and support leadership and culture-building programs.

    Key Project Areas May Include

    + Designing and supporting leadership development programs

    + Developing change management plans for new operational initiatives

    + Crafting frontline engagement communications for customer service environments

    + Enhancing methods and procedures (M&P) documentation

    + Supporting employee engagement and culture initiatives

    Who We’re Looking For

    + Undergraduate or master’s students seeking a degree in Organizational Development, Organizational Leadership, Communications, Psychology, or Business Administration

    + Strong written and verbal communication skills

    + Experience developing communications for various leadership levels

    + Demonstrated success in cross-functional collaboration

    + Comfortable presenting to and engaging with leadership

    + Proficient in Microsoft PowerPoint and Excel

    + Experience with data analysis and research

    + Ability to document processes from ideation to final deliverable

    + Proven leadership experience in student organizations or similar roles

    + Ability to thrive in a virtual work environment

    Program Details

    + Duration: 10-week remote internship (This is a remote position that can be located anywhere in the United States. #LI-Remote)

    + Start Dates: June 1, 2026 – August 7, 2026, _or_ June 15, 2026 – August 21, 2026

    + Eligibility: Must have full U.S. work authorization now and in the future

    + This position can earn $20 - $28 per hour, not to mention all the other amazing rewards that working at DIRECTV offers. (Undergrad $20 per hour; Grad $28 per hour)

     

    Ready to help shape the future of entertainment? Join us at DIRECTV and make your mark!

     

    Compliance Notice Regarding Use of Automated Decision-Making Tools in Hiring Process

     

    May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.

     

    Fair Chance Ordinance Notice for Los Angeles County applying for jobs at DIRECTV (https://tbcdn.talentbrew.com/company/390/pdf/fcoe-official-notice-eng-final-8302024.pdf)

     

    DIRECTV employees are expected to always be honest, trustworthy, and operate with integrity. Discrimination and harassment of any kind (including sexual harassment) will not be tolerated. We remain steadfast in our belief for diversity, equity, and inclusion; therefore, we encourage success based on individual merit and ability without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military/veteran status, or any other protected status. DIRECTV celebrates and is enriched by our differences; therefore we fully consider all qualified applicants including, those with a criminal history.