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Claims Specialist

Job ID: 12936

Business Unit: MTA Headquarters

Regular/Temporary: Regular

Department: Office of Insurance & Risk Mgt

Date Posted: Sep 4, 2025

Description

JOB TITLE:

Claims Specialist

DEPT/DIV:

Risk & Insurance Management

WORK LOCATION:

2 Broadway

FULL/PART-TIME

FUL L

SALARY RANGE:

$ 65,000 - $ 77,000

DEADLINE:

Until filled

This position is eligible for teleworking , which is currently one day per week. New hires are eligible to apply 30 days after their effective hire date.

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Position Objective:

This position is responsible for the management and oversight of all First Mutual Transportation Assurance Company (FMTAC) insured claims, as well as overseeing and providing technical support for MTAHQ self-insured claims.

Responsibilities:

+ The Claims Specialist works closely with the Assistant Director, Claims Handling & Oversight, and serves as one of the primary MTA contacts for all claims managed by the third-party administrators on behalf of the MTA and FMTAC.

+ Support all requests and assist with the preparation of all claim reports.

+ The Claims Specialist is responsible for working closely with the administrative staff to coordinate the distribution of legal documents and to assist in ensuring that All Agency Protective Liability (AAPL) and Premises claims are accurately entered into the claims system.

+ Process and settle subrogation claims on behalf of MTA and its subsidiaries and affiliates to ensure timely recovery of settlement funds from liable adverse carriers.

+ Responsible for the efficient handling of the All Agency Protective Liability (AAPL) claims by promptly transferring risk to the contractor’s insurance carrier upon notification of an incident or accident, ensuring the interests of the MTA and its subsidiaries and affiliates are fully protected.

+ Promptly forward Notices of Claim and Summons and Complaints to the assigned claims adjuster or insurance carrier immediately upon receipt and conduct follow-ups as necessary until a coverage determination and acceptance is confirmed.

+ Serve as a liaison between the defense counsel, the agency, and the contract construction manager to ensure timely compliance with discovery demands and court ordered depositions, to support the effective defense of the MTA agencies.

+ Promptly notify the appropriate agency of any coverage concerns to ensure the contracts are not closed out before the issue is resolved.

+ Other duties as assigned.

Required Qualifications:

Required Knowledge/Skills/Abilities:

+ Experience with varied Claims Management and RMIS Systems

+ Thorough understanding of risks associated with capital and operating aspects of the public transportation authority and demonstrated ability to work with other departments to develop information necessary to handle, define, and resolve claims.

+ Demonstrated ability to work with carriers, brokers, self-insure, and defense counsel.

+ Demonstrated ability to review a case file in order to analyze liability, litigation plans, reserves, and expenses.

+ Ability to work independently.

+ Excellent verbal and written communication skills.

Required Education and Experience:

+ A Bachelor’s Degree or an equivalent combination of education and experience may be considered in lieu of a degree.

+ Must possess a minimum of four years of progressively responsible claims experience.

The F ollowing is/are preferred:

+ Experience with Captive Insurance Programs and/or self-insured a plus.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.