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Job Purpose & Scope

Responsible for documenting, auditing, and monitoring the consumer loan closing process. Works under general direction, but in conformance with established policies and procedures, to ensure all regulatory, legal, and loan policy requirements are met in advance of funding consumer loans. Works to ensure all loan documents for approved/closed files are handled per policy and within regulatory guidelines.

Essential Job Functions

+ Review Closing Packets to support post-closing funding needs and proper acknowledgement from borrowers.

+ Complete loan pay-off requests, debt consolidation requests, and general funding for consumer loans including wires, cashier’s checks, and internal debit/credit tickets.

+ Review imaging system for documentation deficiencies for booked consumer loans.

+ Communicate with customers on a regular basis to ensure files remain up to date, free of exceptions, and loans are properly utilized.

+ Recommend opportunities for ongoing portfolio growth within the Bank.

+ Orders and reviews required support documentation from the Bank’s list of approved vendors and obtains in-house requirements as required on each request.

+ Files Deed Requests for closed files as needed.

+ Maintains a detailed, daily record of transactions in process and maintains a well-organized process around outstanding tasks.

+ Communicates with other members of Loan Operations – Documentation and the lending staff regarding status of loan requests, missing information needed from the lender/borrower, and status of any outstanding fundings provided by department.

+ Monitors, works, and manages documentation exceptions to a proactive level.

+ Maintains good punctuality and attendance to work.

+ Follows Bank policy, procedures, and guidelines.

Knowledge, Skills & Abilities

+ Knowledge of loan terminology and elements/process required to close a loan.

+ Knowledge of consumer lending, escrow analysis, payoffs, per diem interest calculations.

+ Knowledge of teller processing system, Wire Systems, General Ledgers, Debits/Credits for system processing.

+ Knowledge of general banking principles and federal and/or state regulatory lending laws.

+ Ability to communicate effectively both verbally and in writing.

+ Ability to multi-task and work with exacting deadlines in a fast-paced environment.

+ Ability to maintain attention to detail and complete accurate, detailed work within specific timeframes.

+ Ability to work effectively in a team environment and help others when needed.

+ Ability to follow policies and procedures.

+ Ability to work under general supervision.

+ Ability to work overtime, as necessary.

+ Skill in using computer and Microsoft Office, including Word, Excel, and Outlook.

Basic Qualifications

+ High school diploma or equivalent required.

+ Minimum of two (2) years of work experience with financial documents and transactions (i.e., promissory notes, loan agreements, security deeds, mortgages) required.

+ Minimum of two (2) years of customer service or call center experience, required.

+ Centralized loan documentation department experience, preferred.

+ Prior experience with TILA-RESPA Integrated Disclosure (TRID) preferred.

+ Prior experience with corporate authority documents (i.e., Articles of Incorporation, By-Laws, Certificate of Good Standing) preferred.

Job Expectations

Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.