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*FULL-TIME REMOTE POSITION*

**Please Note:**All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number, and a description of duties performed./*To receive Military Employment preference, a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD form 1300 must be provided before an interview can be extended.*/*College transcripts, licenses, certifications, etc. must be provided before an interview can be extended.**If this information is not provided prior to the interview, your application may be rejected because it is incomplete. Attaching documents to the application is preferred.*Resumes do not take the place of this required information.

*To learn more about TVC Employee Benefits, please click on the link below:*

https://www.tvc.texas.gov/wp-content/uploads/2023/02/ERS-brochure-final-1.pdf

Submitted Through Work in Texas:** **

Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. CAPPS Recruit:https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

*General Description:*Serves as a vital member of the Veteran Entrepreneur Program of the Texas Veterans Commission. Performs routine (journey-level) staff services work. Work involves human resource functions such as planning and coordinating leave requests, personnel action requests, initiating Family Medical Leave Act documents, and tracking/coordinating performance reviews. Work will also include coordinating travel by completing travel vouchers, authorizations, hotel, flight, and rental car reservations. Responsible for answering the department phone, guiding veterans through the process of submitting a request for service, and providing updates to the veteran’s request. Mailing Veteran-Owned Business Certificates, assisting the department Director with reports and oversight of various trackers such as survey responses, and quarterly performance measures. Works under general supervision, with limited latitude for the use of initiative and independent judgment.

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/*To promote a strong environment, TVC maintains a telecommuting policy. The policy is decided by division and contingent on continued performance.***/

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*Essential Duties and Responsibilities:*

* Provides administrative support and technical assistance for the Director and staff of the Veteran Entrepreneur Program (VEP).

* Prepares confidential material, correspondence, memos, reports, emails, and spreadsheets working from a draft and/or from transcribed data.

* Conducts research, collects, and analyzes data to prepare reports and documents.

* Review and coordinate leave requests of all VEP staff.

* Completes personnel action forms and gathers information to document personnel actions, including disciplinary actions, merits and promotions, and terminations within the department.

* Assists with identifying vacancies, creating job postings, and conducting onboarding functions within the district.

* Performs Time Administrative functions.

* Arranges and coordinates meetings and events.

* Transcribes meetings and interviews, documenting the information.

* Coordinates and interacts with internal staff at all levels.

* Reviews operating practices and suggests and implements improvements.

* Draft responses for routine and non-routine correspondence to include legislative and constituent inquiries.

* Coordinates travel arrangements for all VEP staff.

* Prepares and reconciles travel vouchers for all VEP staff.

* Schedules and maintains the work and events calendar for the Director and VEP staff.

* Works effectively with a variety of individuals, groups, and stakeholders.

* Answers inquiries regarding procedures and policies, and provides routine information to the public by mail, email, web, or telephone.

* Print, emboss, and prepare all Veteran-Owned Business (VOB) Certificates and Logos.

* Mail VOB Certificates and Logos to the VOB.

* Track and maintain stamps for mailing.

* Coordinates and interacts with external requests correctly, logging calls and emails.

* May assist in researching, writing, designing, proofing, or editing agency publications such as brochures, forms, manuals, reports, and charts.

* Maintains confidentiality of sensitive information.

* Prepares and reviews operational and special reports.

* Composes, reviews, and edits technical documents, material, and reports.

* Establishes, maintains, and revises record-keeping and filing systems—Classifies, sorts, and files correspondence, articles, records, and other documents.

* Performs complex typing and/or word processing/data entry.

* Assists in compiling statistical data and preparing various charts, graphs, and written summaries.

* Database maintenance.

* Work hours outside of 8-5 may be required for this position to accommodate work-related functions.

* Performs related work or special projects as assigned.

Military Crosswalk information:

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

*Minimum Education:*Associate degree from an accredited college or university with major course work inHuman Resources, Business Administration, Public Administration, or a related field. Experience may be substituted for education on a year-by-year basis.*College Transcripts are required and must be provided before an interview can be extended, it is preferred they be attached to the application.*

*Minimum Experience:*

Two (2) years’ experience in clerical or administrative support work. Two (2) years' experience with Excel, Word, PowerPoint, Outlook, and Access databases and conducting internet research required.

*Additional Requirements*: A valid Texas Driver’s License must be provided within 90 days of hire.

*Preferred Experience and Qualification:*

• Honorably discharged veteran

• Bachelor’s degree

• Experience in a State Agency

• Experience with the State's Centralized Accounting and Payroll/Personnel System (CAPPS)

• Experience with coordinating and processing travel for government employees

• Certified Microsoft Office Specialist (MOS)

• Customer Service experience

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*Knowledge, Skills, and Abilities:*

• Knowledge of business English, grammar, spelling and punctuation.

• Knowledge of office practices and administrative procedures.

• Skill in the use of standard office equipment and software.

• Ability to handle high-level administrative issues.

• Ability to analyze and solve work-related problems.

• Ability to communicate effectively both orally and in writing.

• Ability to work effectively with a variety of individuals, groups, and stakeholders.

• Ability to type at least 40 WPM.

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*Environmental & Physical Conditions: *

Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping, and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.

Notes to Applicants:

*To receive Military Employment preference, applicable source documents**must be provided before an interview can be extended. Attaching documents to the application is preferred.*

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College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. Attaching documents to the application is preferred.

If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.

This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.

DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS. APPLICANTS SCHEDULED FOR INTERVIEWS WILL BE CONTACTED.

Veterans Information: The Texas****Veterans Commission is committed to hiring Veterans and is proud to employ the highest percentage of Veterans among all state agencies.** **A****dditional info may apply via the job posting.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:

The Texas Veterans Commission does not discriminate on the basis of person’s color, race, national origin, gender, gender identity/gender expression, sexual orientation, marital status, disability religion, or age in employment or the provision of services.

**Job:** **Office and Administrative Support*

**Organization:** **TEXAS VETERANS COMMISSION*

**Title:** *TVC - Staff Services Officer (Staff Services Officer II)*

**Location:** *Texas*

**Requisition ID:** *00052503*