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Title: MERCHANDISE SUPPORT TECHNICIAN - VENDOR SUPPORT Location: United States-Virginia-Virginia Beach Job Number: 250002QM Job Summary: Assists in the management of the day-to-day functionality of the Corporate Planning and Projecting System. Duties and Responsibilities: - Communicates planning objectives, strategies, and timelines and provides support to end users. - Ensures that purchase orders and customer orders are maintained and completed as appropriate for sales and profitability standards; minimizes shrinkage. - Assists in monitoring and responding to email inquiries for support from various teams regarding BOPIP, DROP SHIP, Marketplace fulfillment. - Coordinates data and provides reports for weekly, monthly, and quarterly meetings with Senior Management to analyze, review, and highlight opportunities or issues in the process. - Assists the Manager of Fulfillment Operations with collecting reports and reviewing current business trends to identify potential risks and opportunities. - Analyzes past sales and order completion rates with current online trends to anticipate future trends and identify problems. - Assists in onboarding new vendors for Drop Ship and training buyers as needed to understand and launch new vendors and assortment changes. - Assists in collecting data for updates on the BOPIP program and communicates with stores to provide support and data as required. - Compiles financial data and ensures reports and documentation are error-free, distributed to appropriate personnel, and posted on the intranet. - Assists with maintaining Active Community Profiles for suppliers and supports the EDI Business Team in the completion and renewal of E-commerce Trading Partner Agreements. - Facilitates ongoing communication with the Vendor Buyer, e-commerce team, and EDI Business Team to track onboarding progress through all phases of Drop Ship onboarding leading to go-live. - Runs and disseminates pre-scheduled merchandise reports as required. - Assists in creating training documentation. - Engages with vendors and merchant teams regarding return policies and procedures and partners with the White Glove Team to ensure a premier customer experience. - Monitors customer return rates and defective or damaged issues, alerting merchant teams of vendor or carrier performance deficiencies and recommending corrective actions. - Performs other duties as assigned. Qualifications: GENERAL EXPERIENCE : 3 years of experience gained in administrative, professional, analytical, technical, or other responsible work, which enabled the applicant to acquire knowledge of retail merchandising and procurement practices, skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE : 1 year of academic study above the high school level may be substituted for 9 months of general experience, up to a maximum of a 4-year bachelor's degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE : 1 year of progressively responsible experience that provided experience in a wide variety of analytical and evaluative reports, procurement practices, methods, and procedures within the Navy Exchange System for a retail merchandise department or a comparable private sector organization; experience in spreadsheet and word processing applications (i.e., Excel, MS Word).