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Company Overview:

Req ID: 339963

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

NTT DATA's Client is currently seeking a ServiceNow Admin to join their team in Pittsburgh, Pennsylvania (US-PA), United States (US). REMOTE

Job Description:

Job Title: ServiceNow Admin

Experience Required: 7–10 years

Position Overview

We are looking for an experienced ServiceNow Developer with 7–10 years of proven expertise in managing, configuring, and optimizing ServiceNow platforms within the Life Sciences domain.

The ideal candidate will have strong technical administration and development skills, experience in regulated environments (GxP, FDA 21 CFR Part 11), and the ability to align ITSM/ITIL processes with compliance and business objectives.

Key Responsibilities

Design, develop, and configure ServiceNow solutions across multiple modules such as ITSM, GRC, CSM, SecOps, Portal, HRSD, and others.

Implement and customize ServiceNow applications, workflows, business rules, client scripts, UI policies, and integrations.

Lead end-to-end delivery of ServiceNow projects, including requirements gathering, solution design, development, testing, and deployment.

Integrate ServiceNow with third-party systems using REST/SOAP APIs, MID servers, and other integration tools.

Ensure adherence to ServiceNow development best practices, coding standards, and platform governance.

Collaborate with cross-functional teams including architects, process owners, business analysts, and administrators.

Troubleshoot and resolve complex platform issues and provide ongoing support.

Mentor junior developers and contribute to building a strong ServiceNow practice.

Required Skills & Experience

7–10 years of ServiceNow development and administration experience.

Strong knowledge of ServiceNow core modules (Incident, Problem, Change, Asset, CMDB, Service Catalog) with 5–7 years of configuration and administration experience.

JavaScript (4–5 years): hands-on scripting for business rules, client scripts, and UI customization.

HTML & CSS (4+ years): building and customizing UI components and portals.

ServiceNow APIs (4–5 years): developing and managing integrations with external systems.

Integrations (REST/SOAP, LDAP, SSO, OAuth) (4–5 years): implementing and maintaining secure integrations.

Strong hands-on expertise in multiple ServiceNow modules: ITSM, GRC, CSM, SecOps, Portal, HRSD.

Familiarity with ServiceNow upgrade cycles and patch management (3–4 years of upgrade experience).

Proficiency in ServiceNow scripting (JavaScript, Glide API, Jelly, AngularJS).

Experience in Service Portal development and customization.

Strong understanding of ITIL/ITSM processes and enterprise service management concepts.

Experience with ServiceNow Integration Hub, Flow Designer, Orchestration, and MID Servers.

Proven experience in ServiceNow upgrades, migrations, and performance optimization.

Preferred Certifications:

ServiceNow Certified System Administrator (CSA)

Certified Application Developer (CAD)

ITSM Implementation Specialist

Other module-specific certifications.

Strong problem-solving and communication skills, with the ability to work in an agile environment.

Domain Expertise

Prior experience (4–5 years) working in Life Sciences, Pharma, Biotech, or Medical Devices environments.

Strong understanding of GxP validation processes and compliance frameworks (FDA 21 CFR Part 11, SOX, HIPAA).

Knowledge and practical application of ITIL best practices (4–5 years).

Education

Bachelor's degree in Computer Science, Information Technology, or related field.

Equivalent professional experience will also be considered.

Good to Have

Experience with ServiceNow AI/ML, Predictive Intelligence, and Virtual Agent.

Knowledge of cloud platforms (AWS, Azure, GCP) and security frameworks.

Exposure to DevOps practices and CI/CD pipelines for ServiceNow.

About NTT DATA:

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is Hourly rate $65.00 to $70.00/hr This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits _._

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.