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Summary Serves as Assistant General Manager within the Air Traffic Organization (ATO); Air Traffic Services; Eastern Service Areas. responsible for planning and directing multiple activities and programs in a complex matrix organization in a specific Air Traffic District assigned to the highest facility-level within that District. Responsible for managing and coordinating all air traffic operations and/or support activities and services within the assigned District. Responsibilities The AGM applies extensive knowledge and experience in management of terminal and en route air traffic facilities to integrate air traffic operations, support services and administrative programs to advance the tactical use of concepts and technologies to achieve the strategic goals of the ATO and the Federal Aviation Administration (FAA). Ensures that all district operational and support plans are integrated with the operational philosophy of the ATS directorate at all levels. The incumbent provides input and guidance on policies, standards, and procedures as regards to all district activities, to ensure the safe, secure and efficient use of navigable airspace. Identifies information needs, training requirements, and ad hoc and recurring reporting requirements to include reporting to the GM. Applies his/her experience in managing and directing air traffic operations and/or support activities to maintain close connectivity with field facility operations and support activities throughout the District and to ensure that the GM and necessary district staff are able to respond quickly to unexpected and emergency situations. Provides a timely as well as the accurate unfiltered flow of information up the management chain and responds to stakeholder concerns by focusing on systemic issues, professionalism, training, and system efficiency. Applies a comprehensive understanding of the principles of management and strategic planning to plan, direct, coordinate, evaluate and manage the operational and support activities of a highly technical matrix organization consisting of Air Traffic Managers (ATM) and Support Managers (SM). Works on complex projects and programs based on the objectives of the organization along with the GM and is responsible for strategic and tactical planning, communicating the organization’s vision and objectives, setting priorities, coaching, and developing staff and organizational capabilities. The AGM solicits feedback from the SMs and ATMs on shared responsibilities for safety, efficiency and a systems approach in the performance of the NAS. Assists the GM as the focal for labor-management relations, civil rights, legal and security issues in consultation with all Staff Offices. The AGM is responsible for the coordination of district management investigations. The AGM demonstrates the ability to collaborate with multiple organizational units; including the bargaining unit representatives, and projects to accomplish mission objectives by addressing tactical issues that require cooperation between different facilities, districts, and service units. Applies a broad understanding of financial management, project and administrative processes to define, acquire and allocate budget, staff and other resources to accomplish objectives. Fosters continuous improvement of in the delivery of air traffic services. The AGM continually reviews and evaluates the performance of operational and support activities to ensure they are aligned with long and short term ATO and FAA goals and objectives, takes corrective action on those issues that affect the efficient operation of the organization, and coordinates action between facilities and identifies creative ways to improve performance. Serves as second-level reviewer for performance evaluations of appropriate subordinate managers and employees in the operations/support areas, communicates and reinforces diversity, Equal Employment Opportunity and programs in all areas of responsibility, including selection, training and transfers. The AGM meets and has frequent contacts with both internal and external customers including subordinates, other peer management representatives, union representatives, administrative support staff within the district, higher ranking managers and supervisors, service center personnel, members of the state, local and federal government, other foreign government aviation officials, general public, representatives of the aviation industry and military. Requirements Conditions of Employment We are not accepting applications from noncitizens. Qualifications Candidates must show specialized experience. Specialized experience is defined as: 1) Must have held an FAA 2152 FV-J/FG-14 or above regional or headquarters positions for at least 1 year (52 weeks); or 2) Must have been facility rated or area certified for at least 1 year (52 weeks) at an ATS facility; (Note: an employee who has been facility rated or area certified for at least 1 year (52 weeks) in an ATS facility that is upgraded is considered to meet the qualification requirements of the upgraded position, since he or she has been performing the higher-graded work; or 3) Must have held a MSS position for at least 1 year (52 weeks) in an ATS facility. In addition to the qualifications above, you must have held an MSS-3 position for at least 1 year (52 weeks) in an ATS facility. Experience managing a large, complex technically oriented safety organization to develop objectives for and to align the work of subordinate technical organizations. Experience applying program/project management principles to achieve operational goals and lead strategic planning, facility planning and integrated consensus building across ATO Services Units. Qualifications must be met by the closing date of this vacancy announcement. As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each Leadership and Management Dimension. In lieu of providing a narrative response in the text box listed below each Leadership and Management Dimension, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each. Your work history examples should be specific and clearly reflect the highest level of ability. Your answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate. Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Leadership and Management Dimensions listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical and referred to the selecting official for consideration. Eligible candidates will be evaluated based on FAA Managerial Workforce Planning (MWP) WP-10.1 Education Additional Information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing. Duty location may be filled at any facility within the Jacksonville District. In accordance with HRPM EMP 1.29/1.29a, this position may be a Career Enhancement Assignment/Career Progression. The selectee(s) may be eligible for pay retention. Career Diversity is not enhanced when an employee is assigned to a staff or supervisory position in which they previously held on a permanent basis. CEP/CP selectees will be required to certify eligibility. Selection and placement are contingent upon waiver or completion of satisfactory security requirements. Some, all or none of the candidates may be interviewed. This is not a bargaining unit position. Links to Important Information: Locality Pay, COLA