• Business Development Center Administrator

    Lithia & Driveway (Tampa, FL)


    Dealership:L0341 Tampa Honda

     

    Do You Have Great Customer Service Skills?

     

    Looking for an Opportunity for Career Advancement?

     

    Join the Award-Winning Service Team at Tampa Honda!

     

    Tampa Honda, recipient of Automotive News Best Dealerships to Work For 2025, 2024 and 2023, is searching for a talented Business Development Center Administrator who can help our Service team meet customer demands. If you have a knack for customer service and want to advance your career while improving your quality of life, this is a terrific opportunity!

     

    As a BDC Administrator, you will respond to and communicate with our customers via email and phone. Ideal candidates will be polished, professional, energetic, and customer-focused. You must be able to handle heavy call volume and explain manufacturer service specials and incentives (we provide the details), answer questions and schedule appointments while maintaining outstanding phone etiquette. Dealership experience is a plus, but not required.

     

    What will you be doing?

     

    + Outbound and inbound customer phone calls.

    + Respond via email and phone to Internet Leads

    + Determine each customer's needs by asking the correct questions

    + Set appointments for Service Department

    + Ensure a positive customer experience

    + Introduce customers to Service Advisors

    + Enter customer information into CRM

     

    Who are we looking for?

     

    + Customer-focused, energetic, and self-motivated

    + Experience in customer service or call center

    + Strong communication skills –verbal and written

    + Bi-lingual (ability to speak Spanish) a plus!

    + Excellent computer skills

    + Highly organized with attention to detail

    + Experience with Volie, CDK and XTime a plus!

     

    Tampa Honda is part of the Lithia & Driveway family of dealerships. We are a Fortune 500 Company and the largest dealer group in the U.S. We offer a generous, comprehensive compensation and industry- leading benefits package and all the tools you will need to be successful.We offer best-in-class industry benefits

     

    + Competitive pay

    + Medical, Dental and Vision Plans

    + Paid Holidays & PTO

    + Short and Long-Term Disability

    + Paid Life Insurance

    + 401(k) Retirement Plan

    + Employee Stock Purchase Plan

    + Lithia Learning Center

    + Vehicle Purchase Discounts

    + Wellness Programs

    •High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.