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Job Title: Returns Analyst

Job Description

The Returns Analyst is responsible for validating and processing short-dated and outdated products. This position gathers key information to support, analyze, and credit customers, providing dispute resolution, negotiating settlements, and collaborating with the Credit and Collections team. The analyst also provides management with periodic reports and analysis of return activities, while interacting cross-functionally with departments such as customer service, contracts and pricing, rebate administration, credit and collections, accounts receivable, and accounts payable.

Responsibilities

+ Process Return Credits: Receive EDI data and determine whether to process or deny credit based on various criteria. Utilize return data from both the company and third-party systems.

+ Monitor and minimize return deductions. Maintain deduction levels and processing objectives as determined by management. Create and maintain reports to track progress of return deduction resolution and proactively address system issues impacting timely processing of returns.

+ Create, analyze, and provide reporting to management based on transactional data from various systems. Communicate with customers to provide status updates on returns.

+ Serve as a liaison between IT and Sales Operations for EDI transactions from IBM to iContracts.

+ Engage in special projects as needed.

Essential Skills

+ 1-3 years of SAP experience

+ 2+ years of experience with Pivot tables and MS Excel

+ 2+ years of returns/credit/customer service experience

+ 2+ years of experience handling returns in a pharmaceutical setting

+ Ability to quickly learn systems and hit the ground running

Additional Skills & Qualifications

+ Outstanding interpersonal skills with the ability to handle situations with tact and diplomacy

+ Ability to develop strong relationships with contacts at customer accounts

+ Effective communication skills with all levels of management

+ Proficient and accurate in keying numbers and letters

+ Strong analytical and multi-tasking skills

+ Ability to work independently with minimal supervision

+ High stress tolerance and ability to work in a fast-paced office environment

+ Ability to spend extended periods of time viewing a PC screen and sitting

+ Must adhere to a pre-determined work schedule

Work Environment

This position involves working three days in the office (Tuesday, Wednesday, Thursday) and two days remotely. During the initial training period, you may be onsite 3-4 days a week for the first month. You will be part of the Returns team, working in a high-paced office environment.

Job Type & Location

This is a Contract position based out of Morristown, New Jersey.

This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume to ktrivigno @astoncarter.com along with your availability for a 10-minute phone call.

Pay and Benefits

The pay range for this position is $25.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 19, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.